Optymyse Advanced Wallboard Technology is a completely new way to Excite, Engage, Motivate and Retain your contact centre agents.
It’s time to remove the stigma surrounding traditional contact centre wallboards and start giving agents the information and support they crave in a fresh new way.
Every 60 seconds a call centre in the UK loses an agent, why?
Often because of unnecessary levels of stress and disengagement.
If you’ve failed to create engaging contact centre environments in the past it’s not your fault. There’s still a lot products out there which promote the display of call handling metrics in a dull, basic format so it’s confusing when these products do nothing good for agent morale.
Thanks to Optymyse there’s a better way.
Happy employees are those who feel valued and empowered to demonstrate their full potential. Low agent engagement is often the by-product of having to perform the same task repeatedly without any way to visualise performance. Agents don’t care much for Call Handling Metrics so measuring them using numbers which are so detached from the reason they come to work is always going to result in dissatisfaction
So How Do You Secure Happy and Engaged Employees for Your Business?
It’s only by combining years of experience in contact centres with years of research into employee engagement and the use of Optymyse Advanced Wallboard Software that you can really start to enjoy the benefits of wallboards, and when designed correctly they are hugely powerful and influential.
By using an intelligent mix of business metrics, self-development, and social inclusion, focused on the agents needs for Autonomy, Mastery and purpose Optymyse Advanced Wallboard Technology, gives agents the opportunity to re-engage with customers, colleagues and most importantly, your business.