SJS Continue to Help Police with their Enquiries
Since 2009 SJS solutions wallboard and digital signage product “Optymyse” has been used by police authorities to improve call handling…
SJS Solutions
From a Contact Centre Near You Direct to Hollywood USA
In Hollywood, it’s the stars that make people flock to watch a movie and the movie makers know it. So,…
Successful Contact Centre Managers Watch TV Screens!
The only way a good Contact Centre Manager can get value from TV screens in their contact centres …. Is…
Optymyse Advanced Wallboard Technology – Empower Your Agents
Optymyse Advanced Wallboard Technology is a completely new way to empower, engage, motivate and retain your contact centre agents. According…
SJS Solutions Help The Police with their Enquiries
Incident Management in Police Contact Centres In recent months, our emergency services call and contact centres have been under great…
Is Longest Wait Killing Agent Morale and Impacting Profit?
Is Longest Wait Killing Contact Centre Agent Morale and Impacting Profit? Stephen Pace CEO SJS Solutions Figures show that failure…
Wallboard Technology is the New Way To Excite Agents!
Optymyse Advanced Wallboard Technology is a completely new way to Excite, Engage, Motivate and Retain your contact centre agents. It’s…
Webinar: How to be a Contact Centre Champion
Webinar: How to be a contact centre champion Why attend? As part of this webinar we will be joined by…
2017 Unify Partner Discovery Day – Meet SJS Solutions
2017 Unify Partner Discovery Day – We want to share our secrets with you! Every day more than 700 agents…
New Way To Use Wallboards To Excite Contact Centre Agents
Contact Centre Optimisation Experts SJS Solutions are offering readers an exclusive change to have their existing wallboards reviewed by their…
The True Cost of Contact Centre Agent Disengagement
The True (And Scary) Cost of Contact Centre Agent Disengagement in the UK – Stphen Pce CEO of SJS Solutions…
The Positive Impact of Keeping Your Employees Happy
Boosting Company Performance: The Positive Impact of Keeping Your Employees Happy A report from the Chartered Institute of Personnel &…
Human Needs That Drive Employee Engagement
The 3 human needs that drive employee engagement – Stephen Pace of SJS Slutions According to The Massachusetts Institute of…
Contact Centre Wallboard Best Practice & Disengagement
CEO Stephen Pace talks about contact centre wallboard best practice & disengagement Optymyse delivers the perfect blend of metrics from…
Meet John. John is An Agent in YOUR Contact Centre
John is a contact centre agent at your business. He’s 24, college educated and right now, he’s single. He lives…
Unify Enhance Contact Centre Offering With Optymyse
SJS Solutions Agent Information System, Optymyse, has now been accredited as part of Unify’s Technology Partner Program. The solution can…
Transfer CSAT Metrics to your Contact Centre Agents in Real-Time
How to Transfer CSAT Metrics to your Contact Centre Agents in Real-Time What the world’s most expensive adverts can teach…
Webinar: How to transfer CSAT Metrics to your Agents
SJS Solutions Webinar – “How to transfer CSAT metrics to your contact centre agents in real-time” Webinar: Thursday 23rd February…
How to Use TV Screens to Solve Agent Disengagement
How to use TV screens to solve Agent Disengagement – SJS Solutions The only way a good Call Centre Manager…