IPI Pauseable now available on Genesys AppFoundry – Digital contact centre specialist, IPI, combines with Genesys…
Category: Editorial Category
Why Use Post-Survey NPS if it Annoys your Customers?
Why use post-survey NPS in your contact centre if it annoys your customers? Rene van Popering,…
Shortlist Announced for 23rd Welsh Contact Centre Awards
The shortlist has been announced for the 23rd annual Welsh Contact Centre Awards, ahead of November’s…
Content Guru Launch Powerful Workforce Management Solution
Content Guru Announces Launch of Powerful New Workforce Management Solution – Leader in cloud contact centre…
TTEC EMEA Wins at Global Sourcing Association Awards
TTEC EMEA Wins an Award at the Global Sourcing Association (GSA) Professional Awards 2021 TTEC Holdings,…
CallMiner Advances Contact Centre Conversation Analytics Platform
CallMiner Advances Industry-Leading Conversation Analytics Platform to Drive Insights and Innovation Across More Types of Customer…
Puzzel Extends Partnership with PCI Pal Payment Portfolio
Puzzel extends partnership with PCI Pal®’s omnichannel payment portfolio PCI Pal has today announced that the…
VeriCall Listed on Educational Hub & Win Contact Centre Awards
VeriCall Listed on Leading Procurement Portal The Educational Hub & Wins Two More Gold Awards for…
NICE CXone Achieves Perfect Vendor Satisfaction Scores
NICE CXone Achieves Perfect Vendor Satisfaction Scores Across 15 Categories in DMG Consulting Report Receiving top…
Burnout vs Bore Out – Both Suck & Both are Damaging the CX
Burnout vs bore out – both suck, and both are damaging customer experience – Ken Ume,…
NICE CXone Accelerates the CX Digital Transformation
NICE CXone Accelerates CX Digital Transformation with New Integrated Intelligent Self-Service and Enlighten AI-Powered Agent Engagement…
UK Businesses Slow to Move Back to the Office says New Poll
Sensee UK businesses have been slow to move back to the office says new poll A…
8×8 Delivers New XCaaS™ Enterprise Meetings Capabilities
8×8 Delivers New XCaaS™ Enterprise Meetings Capabilities for Improved Company-wide Collaboration New Capabilities Enable Large Meeting…
NICE Launches Enlighten AI for Vulnerable Customers
NICE Launches Enlighten AI for Vulnerable Customers, Supporting the Delivery of Fair Treatment to Consumers and…
Contact Centre Agents Reveals What Influences the CX
CallCare: Caller age, prefered Pronouns and Scam Calls: Contact Centre Agents Reveals What Influences Customer Experience…
CC33 Recruitment Drive at Sheffield Contact Centre
CC33 set to recruit more than 75 people and announce generous new employee package at Sheffield…
Emmy Winner & Next Generation of Customer Experience
NICE Teams Up with Emmy Award Winner Eugene Levy to Present the Next Generation of Customer…
Research Reveals Five Key Ways to Retaining Frontline Colleagues
CCMA research reveals five key ways to retaining frontline colleagues – According to the latest research…