Voice Sheffield is launching a major recruitment drive for January 2015. With five important new campaigns…
Category: Editorial Category
Customer Service and Satisfaction has dropped to its lowest level since 2010
Customer Satisfaction has dropped according to Institute of Customer Service Report John Lewis and Amazon come…
32Red Sport chooses Transversal to deliver 24 hour customer support
Transversal, a leading provider of enterprise knowledge solutions for the cloud, has been appointed by 32Red…
Webhelp UK discusses How respect for customer information will win confidence and secure sales
The outbound telemarketing industry is in the throes of change. With the emergence of regulation and…
Storacall Pro-Active – New Internal Self Monitoring & Alerting System
Storacall Pro-Active – New Internal Self Monitoring & Alerting System for call recorders As call recording…
Syntec: Managing multi-channel communication in contact centres
The way customers interact with business is changing. The phone is being replaced as the first…
Noble Systems Receives 2015 Product of the Year from TMC’s Customer Magazine
Noble Systems Receives 2015 Product of the Year from TMC’s Customer Magazine® for Mobile Calling Analytics…
UK Contact Centres in 2015
1 in every 25 jobs in the UK is within the contact centre Industry but what…
CCMA Awards 2015 – Nominations are now open
The CCMA Awards 2015 – Now in their 20th year, nominations are open for the UK…
Post Office Travel Insurance creates contact centre jobs in Glasgow
• 75 new jobs to be created in Glasgow’s Financial Services district Post Office Travel Insurance…
Increase Upsales in your contact centre – Mats Rennstam of Bright Index
Mats Rennstam, MD of Bright Index takes a look at increasing upsales in your contact centre.…
Ant Marketing recognises Outstanding Talent at Contact Centre Awards 2014
Sheffield based Outsourcer Ant Marketing recognised the company’s outstanding talent at their Christmas Party with CEO…
Capita Customer Management: Five ways to exceed customer expectations
Kathryn Clarke, managing consultant at Capita Customer Management, considers current customer expectations when dealing with companies,…
Contact Centre Jobs up for Grabs at Shine Sunderland
More than 800 contact centre jobs will available at a recruitment Fair, Shine Sunderland, which allows…
Webhelp UK Receives Double Nomination for Employee Experience Awards
Webhelp UK has been announced as a finalist in two categories at the inaugural UK Employee…
Interactive Intelligence Releases New Cloud-Based Enterprise
Interactive Intelligence Group Inc.has released a new cloud-based enterprise collaboration service delivered from its PureCloud℠ platform.…
npower Contact Centre Staff do their bit for Charity
Over the festive period, employees from npower’s Burton contact centre took time out of their work…
Welsh Contact Centre Forum Awards shortlist announced
The finalists for the 17th Welsh Contact Centre Awards have been announced by the Welsh Contact…
Award short-listing shows innovative RESPONSE
The 2015 Professional Planning Forum Innovation Awards Finalists has been announced, with leading UK customer management…