Permanent TSB to Improve Contact Centre Performance and Compliance with Noble Systems’ Composer Real-Time Speech Analytics…
Category: Editorial Category
Content Guru Celebrates Trio of Awards
Content Guru, a UK-based provider of customer engagement and Communications Integration™ services, has had its most…
Is Fear Of Management Holding You Back?
Is fear of management holding you back? In his series of thought provoking articles Steve Shellabear,…
Trust Delivers Outstanding Customer Service
seven strategies for building trust in contact centres from Magnus Geverts of Teleopti Every year I…
FM Outsource Shortlisted UK Complaint Handling Awards 2017
FM Outsource named in shortlist at UK Complaint Handling Awards 2017 – The list of Finalists…
Voicemail is Costing Small Business Money
Voicemail is costing small business monet according to new report by Moneypenny – 69% of callers…
HomeServe Utilise Sabio Speech Analytics Technology
HomeServe unlocks operational performance improvements with Speech Analytics solution from Sabio – Powerful Verint Speech Analytics…
Ventrica Offer Cheer To Redundant Contact Centre Workers
Following the closure of Southend-based Converso Contact Centres last month, outsourced customer contact centre Ventrica also…
Webhelp Wins Gold & Silver at Digital Experience Awards
Leading global customer experience and business process outsourcing company, Webhelp, is celebrating more awards success having…
Automatons NOT Automation Worst about Contact Centres
Automatons NOT Automation are the Worst thing about Contact Centres Inisoft Study finds – Repeating your…
eBook: Customer Service Essentials in the Digital Age
It’s not easy for organisations to meet customer expectations for omni-channel service given the isolation…
WFM: Is Employee Engagement Part of the Picture?
{SURVEY} Workforce Management in 2017 – Is employee engagement part of the picture? Last year, our…
European Contact Centre Market Grows 3.02%
Research Finds 37,700 Contact Centres Employing 3,85 Million People in 30 European Countries in 2015 Altitude…
Noetica Innovation in Contact Centre Technology Award
Launch of SmartBound™ and the Noetica Voice Platform Sees Noetica Recognised by Corporate LiveWire Emerging Technology…
Private Sector Dominates Outsourcing Market
Private Sector dominates Outsourcing market in in 2016 despite overall slowdown Telecoms and financial services companies…
Sitel UK Raises Funds in Honour of Transgender
Sitel UK contact centre raises funds in honour of Transgender – Day of Remembrance Sitel UK…
Brits Snub Retailers with Slow Customer Service
Three in Four Brits Snub Retailers with Slow Customer Service Research by Interactive Intelligence shows that…
Advance Your Career in the Automotive Industry?
Do you want to advance your career in the Automotive Industry? As the Automotive Industry becomes…
British Airways to Outsource Contact Centre Operation?
British Airways have announced that is considering outsourcing its UK contact centre operation in an effort…