Contact Centre Event: Engineering Customer Experience Transformation in the Customer-Obsessed Roaring ‘20s The ‘20s promise lots…
Category: Editorial Category
Redwood Technologies Group listed in Tech 100
Redwood Technologies Group listed in the 2020 Southern Tech 100 Bracknell-based pioneer in cloud customer experience…
NICE Enhance Employee Engagement Manager
NICE Employee Engagement Manager Provides Personalised Scheduling Capabilities Across Digital and Voice Interaction Channels Allowing employees…
Does Your Contact Centre Compare to your Competition?
How Does Your Contact Centre Quality Programme Compare to the Competition? Lauren Maschio, Product Marketing Portfolio…
Cirrus and TelXL announce merger and massive growth plans
Market leading cloud Contact Centre specialist and intelligent voice network solutions provider combine to accelerate growth…
Chesterfield Hospital Improves Appointment System for Patients
Chesterfield Royal Hospital improves appointment system for patients – Providing one place to go to confirm,…
White Paper: Customer Service Performance Checklist
White Paper: Customer Service Performance Checklist Have you fallen into some bad habits when it comes…
Female Recruiters recognised in UK’s Top 50 CX Stars
Female recruiters recognised in UK’s top 50 CX Stars amongst industry leaders. Douglas Jackson, a specialist…
Paymentsense To Open Bristol Based Contact Centre
Paymentsense have announced the opening of a new contact centre in Bristol city centre and are…
Eckoh join Five9 Marketplace as Secure Payments Provider
Eckoh joins the Five9 App Marketplace as the first Secure Payments provider Five9’s customers set to…
NICE 2020 Contact Centre Webinar Dates Announced
How to Modernise Your Business with Purpose-Built Analytics for EX and CX Thursday, January 23, 2020 …
2020: Simple and smart, your best year ever for WFM
As the new decade starts, Dave Hoekstra predicts an exciting road ahead for Workforce Management in…
NICE inContact and Zendesk Partner On CXone
NICE inContact and Zendesk Partner to Bring CXone to Thousands of Customers Across the Globe Leading…
40% of contact centre agents look for new job in January
Nearly 40% of customer service employees to look for a new job in January New research…
Webhelp Announce 120 Jobs at Lambert Contact Centre
Webhelp is Growing in Larbert as Award-Winning Sky Mobile Team Adds 120 New Permanent Roles Helping…
Aspect Announce General Availability of WFM Solution
Aspect Software Announces General Availability of Aspect Workforce Management Solution Powered by Microsoft Azure Microsoft Corp…
Puzzel’s Top 3 Predictions for Contact Centres in 2020
Rapid change in the contact centre industry may seem overwhelming but a great place to start…
Banking CX Predictions in the Contact Centre 2020
Banking Customer Experience (CX) Predictions in the contact centre 2020 – John Ing, Principal Operations Lead…