Making the Right Call: Contact Centres in the New Normal – Gary Williams, Director of Sales…
Category: Editorial Category
CX Response to COVID-19. Read the Report
New report reveals how COVID-19 transformed consumer behaviour and how CX teams are responding. Sabio has…
European Contact Centre and Customer Service Awards
Just three weeks until the deadline – On Friday 28th August the opportunity to participate in…
Contact Centre Webinar: Getting over your fear of the Cloud
SVL in conjunction with NICE inContact are delighted to offer our next online event. “Getting over your fear…
5 Easy Ways to Upskill Your Contact Centre Agents
5 Easy Ways to Upskill Your Contact Centre Agents – Akixi highlights east ways in which…
AI First Aid for Busy Local Government Contact Centres
AI to the rescue: first aid for busy contact centres in local government Can Artificial Intelligence…
English Heritage Chooses Noble to Enhance CX
English Heritage Chooses Noble Systems to Enhance Customer Experience with Inbound and WFM Solutions Noble Systems,…
5 reasons to implement integrated email ticketing in contact centres
5 reasons to implement integrated email ticketing in contact centres Jamie MacSween of Puzzel shares his…
Volkswagen Group Launch Its Own Leeds Contact Centre
TTEC Announces new EMEA CX service for Volkswagen Group UK with the launch of its Leeds…
Premier CX Launch Personalised Queue Experience
Premier CX Launches Groundbreaking Personalised Queue Experience While many are focusing on getting 2020 back on…
PCI Pal’s Summer School Programme for PCI DSS
Introducing PCI Pal’s Summer School programme: offering contact centre and customer service professionals a helpful boost…
Experimentation is holding back the Contact Centre Flood
Dambusters: how experimentation is holding back the contact centre flood – Jil Maassen, Lead Strategy Consultant,…
NICE Delivers the First Real-Time Interaction Guidance
NICE Delivers the Market’s First Real-Time Interaction Guidance, Powered by Its Groundbreaking ENLIGHTEN AI Platform for…
Contact Centre Customer Experience and the financial sector
Contact Centre CX and the financial sector As customer experience continues to rise, in spite of…
British Businesses say Customers Swear at Chatbots!
Over half of British businesses surveyed say customers swear at chatbots – yet younger generations surveyed…
Phillips & Cohen Expands Contact Centre Globally
Noble Systems, a global leader in omnichannel contact centre technology solutions, is pleased to announce that…
Is Your Contact Centre Listening to Vulnerable Customers?
is your contact centre listening to your vulnerable customers? Steve Murray, solutions director at IPI Covid-19…
Enabling a Mobile Contact Centre Workforce
Enabling a Mobile Contact Centre Workforce with Aspect® Workforce Optimisation™ Version 20 Over the last several…