The 2020 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses,…
Category: Editorial Category
Guide to UK Consumers Contact Centre Use
Who’s calling? Whistl publishes definitive guide to UK consumers contact centre use and performance expectations Poor…
The Power of Customer Service in Influencing Loyalty
Zendesk Releases New Research With Insights on the Power of Service in Influencing Customer Loyalty Annual…
White Paper: Contact Centre Operations to Work From Home
Aspect White Paper: Contact Centre Operations to Work From Home The Home Field Advantage: Business Continuity…
How to Fine-Tune Your Contact Centre WFM Solution
Aspect Software: How to Fine-Tune Your Contact Centre WFM Solution to Help Managers Optimize Performance Contact…
Best Practice: Channel Choice – Putting Customers First
Contact Centre Best Practice: Channel Choice: Putting Customers First The number of channels available to consumers…
Enghouse Signs Partnership Agreement with converse360
Enghouse Interactive Signs Partnership Agreement with converse360 – Strategic Alliance Focused on Product Integration as well…
Team Engagement: The #1 Strategy to Maintain Motivation
Home working isn’t all it’s cracked up to be! The novelty has worn off and managers…
The Green Contact Centre – What it means and matters
Building a greener contact centre – What it means and why it matters today by Jeremy…
Contact centres stay secure with CallGuard & ChatGuard
Contact centres stay secure with Eckoh’s CallGuard Remote and ChatGuard Contact centres that take payments and…
Jurys Inn chooses Content Guru to deploy new contact centre
Jurys Inn chooses Content Guru to deploy new contact centre with remote working capabilities amid COVID-19…
Barking & Dagenham Council Move Contact Centre to the Cloud
Support for Citizens: Barking and Dagenham Council Moves Entire Contact Centre to the Cloud for Remote…
Workforce Planning When There’s a Global Pandemic
Workforce Planning When There’s a Global Pandemic – Aspect partner, Call Design, shares insight regarding how…
Artificial Intelligence: First Aid for companies in challenging times
Artificial Intelligence: first aid for companies in challenging times When unexpected events occur and customer demand…
TTEC Hiring Over 3,500 Remote Contact Centre Agents in UK
TTEC Hiring Over 3,500 Remote Contact Centre Agents in the United Kingdom TTEC expanding its award-winning…
Will Customer Service & Experience be changed by COVID-19?
How will the future of Customer Service & Experience be forever changed by COVID-19? In the…
IMImobile enables remote working for contact centre agents
IMImobile enables remote working for contact centres amid pandemic Public sector clients including local councils and…
White Paper: Engage with your customers in conversation
Write the story of your brand as you engage with your customers in conversation In an…
How Will Your Virtual Contact Centre Change the Way Agents Work?
Guide to a Resilient Contact Centre – How Will Your Virtual Contact Centre Change the Way…