The challenge West Bromwich Building Society has a busy call centre that answers up to 1,000…
Category: – Customer Service/Experience
What Do Customers Actually Want From Contact Centres?
What Do Customers Actually Want From Contact Centres? The world is changing, people seem busier than…
mplsystems 7 Technology Indicators for successful customer engagement
mplsystems predicts that that 2014 will be the year when customer service organisations start to break…
Energy firms fizzle rather than burn bright when it comes to customer service
New research finds ‘mediocre’ utilities industry not doing enough to offset rising prices against consumer expectation…
‘Five Step guide to converting Christmas shoppers with Customer Service’
With UK consumers spending an estimated 375m hours shopping online last December, 17m of those on…
UK consumers rate financial services providers as the worst for customer service
Financial services providers have been rated the worst for offering the highest standards of customer service,…
The Future of Customer Service 2013
The CCA Kcom ‘Future of Customer Service’ report 2013 marks the third year this authoritative research…