Jabra launches Evolve 75 wireless headset for modern office workers Designed to support concentration in the…
Category: – Company Info
Iain Gibson Wins Contact Centre Manager of the Year
Iain Gibson Wins Contact Centre Manager of the Year at National Awards At this year’s UK…
Best Practices When Moving Your Contact Centre to the Cloud
4 best practices when moving your contact centre to the cloud – Cloud solutions are an…
UK National Contact Centre Awards 2017 Winners
On Tuesday evening (15th May 2017) the winners of the UK National Contact Centre Awards were…
Mapping the Customer and Agent Journey in Parallel
Brandon Rowe at Teleopti explores how the customer-service landscape and the role of the agent must…
How to secure more budget for your contact centre
How to secure more budget for your contact centre – Netcall explains When consistently trying to…
Agent Journey Mapping: The Secret to Even Better CX?
Customer Experience (CX) remains top of the priorities list for many contact centre leaders as organisations…
Changing Priorities for Customers and Contact Centre
Time is of the essence – changing priorities for customers and contact centres When it comes…
Make Web Chat Work for your Contact Centre
The Web Chat promise delivers in so many ways. It guarantees a seamless digital experience, offering…
Content Guru & Serco to Deliver Citizen Engagement Hub
Content Guru and Serco to Deliver Citizen Engagement Hub Content Guru has entered into a ground-breaking…
European Contact Centre & Customer Service Awards
17th European Contact Centre & Customer Service Awards open for nominations – Largest venue to accommodate…
Puzzel Adds Functionality to Cloud Based Solution
Puzzel becomes more graphic – adding new reporting functionality in its cloud-based contact centre solution Puzzel…
4Net Technologies – Innovation & Transformation Seminars
4Net Technologies – Innovation and Transformation Seminars 16th May 2017 & 20th June 2017 4Net Technologies…
Netcall Guide to Contact Centre Tech 2017
Netcall Guide to Contact Centre Tech 2017 The role of the contact centre in achieving business…
Business Systems – Automation in Customer Service
Business Systems – White Papers & Guides Automation in Customer Service Report – 2017 It’s a…
The Rise Of The Multi-Skilled Contact Centre Agent
The rise of the multi-skilled agent – Thomas Rødseth at Puzzel (formerly Intelecom), advocates taking a…
Five Top Tips for a Successful Self-Service Strategy
When it comes to reaping the full benefits of self-service, it is about planning and a…
Jabra Announces First Cashbacks Promotion of 2017
Jabra Announces first Cashbacks promotion of 2017 – Offers on professional headsets to provide UK and…
The Inner Circle Guide to Customer Interaction Analytics
“The Inner Circle Guide to Customer Interaction Analytics” is a major independent analyst report, aimed at…