UK Shoppers spending more online than rest of Europe according to Five9, an industry-leading provider of…
Category: – Company Info
Inner Circle Guide to Contact Centre Agent Engagement
The Inner Circle Guide to Contact Centre Agent Engagement & Empowerment – available now from ContactBabel…
Content Guru and UK Power Networks Shortlisted For Ventana Awards
Content Guru and UK Power Networks Shortlisted For Ventana Research Digital Leadership Awards 2021 Leading customer…
Patience Running Out Automation but Can Restore It
Customer patience is running out – but automation can help restore it Whilst consumers may have…
Content Guru Launch Powerful Workforce Management Solution
Content Guru Announces Launch of Powerful New Workforce Management Solution – Leader in cloud contact centre…
Burnout vs Bore Out – Both Suck & Both are Damaging the CX
Burnout vs bore out – both suck, and both are damaging customer experience – Ken Ume,…
UK Businesses Slow to Move Back to the Office says New Poll
Sensee UK businesses have been slow to move back to the office says new poll A…
Sensée Launches ‘The Sensée Forest’ with Aim of Carbon Neutrality
Contact centre homeworking specialist Sensée launches ‘The Sensée Forest’ with aim of achieving carbon neutrality Home…
Research Reveals Five Key Ways to Retaining Frontline Colleagues
CCMA research reveals five key ways to retaining frontline colleagues – According to the latest research…
FourNet “highly commended” at European IT Awards
FourNet’s secure UK government community cloud service ANTENNA has come in for high commendation at the…
Humanised Customer Feedback: Must-Have for Contact Centres
Humanised Customer Feedback Solutions: A Must-Have for Contact Centre Success- On-Demand video from Stella Connect by…
Empower your Contact Centre with the Right Audio Sevice for Less
Empower your contact centre team with the right audio device – for less Jabra audio devices…
eBook Download: Doing Contact Centre QA the Right Way
Doing Contact Centre QA the Right Way – The Complete Guide to Call Centre Quality Assurance…
Content Guru & Simply Connect Awarded Place on NHS Framework
Content Guru and Simply Connect Awarded a Place on the NHS England Health Systems Support Framework…
Flexi-Working – a win for People and Planet, says FourNet
The UK’s new employment landscape, with ultra-flexi working, provides employers with an opportunity to create a…
Differing Pandemic Experiences Between Contact Centre Staff
Differing pandemic experiences between contact centre managers and agents highlight need for further process and tech…
Britannic Technologies Announces Partnership with Five9
Britannic Technologies Announces Partnership with Five9 Britannic Technologies have announced a strategic partnership with Five9, a…