According to the UK Contact Centre Salary and Skills Guide, published today by the CCMA (Call…
Category: – Company Info
Empowering Contact Centre Agents to Deliver Excellent CX
Empowering Contact Centre Agents – Sabio Group’s Interview with Microsoft At Sabio Group’s Disrupt 2023 event…
IPI Secures Equity Share Investment from Ethos Partners
IPI, the contact centre specialist and solutions provider, today announced that it has secured equity share…
Cirrus Expands Partnership to Enhance CX Delivery
Cirrus, the leader in contact centre as a service(CCaaS), have announced an expansion of its partnership…
Oscars of the Contact Contact Industry Opens for Entries
The award-winning European Contact Centre & Customer Service Awards (ECCCSA) is now taking nominations for its…
Contact Centre Webinar: Microsoft Teams Tech Clinics
Contact Centre Webinar: Microsoft Teams Tech Clinics – Thursday 11th May 2023 @11am BST Hosted by…
Medallia Partnerships to Enhance Agent Assistance
Medallia Announces Partnerships to Enhance contact centre agent Assistance for Customer Service Improve contact centre agent…
Sabio Group Strengthens Commitment to Nordics Following Expansion
Sabio Group Strengthens Commitment to Nordics Following Recent Expansion » Nicolai Ginge named Country Manager for…
Overcoming Ageing Tech Key To Modernising Police Engagement
Overcoming ageing technology hurdles key to modernising police engagement Shub Naha, Director of Critical National Infrastructure…
Zoopla Announce Outsource Agreement with Ventrica
Zoopla Announce Outsource agreement with Ventrica – Zoopla the property website, have announced that they are…
Why Pause & Resume Call Recording Isn’t Enough
Why Pause & Resume Call Recording Isn’t Enough: Call recording is an essential process for many…
Content Guru Recognised by Analyst Firm Ventana Research
Content Guru Recognised by Leading Analyst Firm Ventana Research as storm® CKS® is Named a Digital…
Five Ways to Build Agent Confidence in the Contact Centre
Contact centres offer new opportunities for agents to shine, but they are not for the faint-hearted.…
Three Highlights from the 2023 Decision Makers’ Guide
Three highlights from the 2023 Decision Makers’ Guide Now in its 20th year ContactBabel’s 2023 UK…
Sabio Secures Contact Centre Contract with Journeycall
Sabio Group secures multi-year contact centre contract with Journeycall, part of ESP Group » Sabio will…
Contact Centre Academy Tackle the Contact Centre Talent Shortage
Reed Talent Solutions partners with the UK National Contact Centre Academy to tackle the contact centre…
FourNet Awarded Top Tier Gamma Platinum Partner Status
FourNet awarded top tier Gamma Platinum Partner status – Fast-growing tech firm proudly attains highest partner…
Puzzel takes Connected Customer Experience to Next Level
Puzzel takes the connected Customer Experience to the next level with the launch of Sales Intelligence,…
makepositive named ‘Leader’ Salesforce Ecosystem Partners Study
makepositive named ‘Leader’ in the ISG Provider Lens™ Salesforce Ecosystem Partners Study » ISG is a…