Content Guru Recognised by Leading Analyst Firm Ventana Research as storm® CKS® is Named a Digital…
Category: – Company Info
Three Highlights from the 2023 Decision Makers’ Guide
Three highlights from the 2023 Decision Makers’ Guide Now in its 20th year ContactBabel’s 2023 UK…
Sabio Secures Contact Centre Contract with Journeycall
Sabio Group secures multi-year contact centre contract with Journeycall, part of ESP Group » Sabio will…
Contact Centre Academy Tackle the Contact Centre Talent Shortage
Reed Talent Solutions partners with the UK National Contact Centre Academy to tackle the contact centre…
FourNet Awarded Top Tier Gamma Platinum Partner Status
FourNet awarded top tier Gamma Platinum Partner status – Fast-growing tech firm proudly attains highest partner…
makepositive named ‘Leader’ Salesforce Ecosystem Partners Study
makepositive named ‘Leader’ in the ISG Provider Lens™ Salesforce Ecosystem Partners Study » ISG is a…
FourNet Grows with Acquisition of Cisco Specialists Nowcomm
FourNet grows with acquisition of Cisco specialists Nowcomm – Purchase of Cisco Gold Partner enhances FourNet’s…
Outbound with Omningage – What you need to know
Outbound with Omningage – What you need to know on how to improve your contact centre…
Navigating a Turbulent Economy with Customer Engagement
Navigating a turbulent economy with customer engagement and automation platforms Citizens and organisations are struggling amid…
Using Data to Drive your Wellbeing strategy – Sabio Group
Using data to drive your wellbeing strategy – Phoebe Asquith – Research Psychologist & Senior Business…
Content Guru ‘Strong Performer’ in Contact Center as a Service
Content Guru Named a ‘Strong Performer’ in Analyst Firm’s Contact Center as a Service (CCaaS) Evaluation…
Microsoft Copilot: Latest disruptive AI Capability for Customer Service?
Microsoft Copilot: Is this the latest disruptive AI capability for Customer Service? Stuart Dorman, Chief Innovation…
Jabra Expands Evolve2 Range With Most Comfortable Headsets
Jabra expands the Evolve2 range with the most portable and comfortable headsets built for ultra-flexible hybrid…
AI & Automation Delivering Enhanced Contact Centre Performance
How AI & Automation are already delivering enhanced Contact Centre Advisor Performance Phil Jordan, AI &…
Finalists of the UK National Contact Centre Awards 2023
Allstate Northern Ireland, BT, Chase, DHL, Emovis, Specsavers, SSCL, Walsall Council and Welsh Water amongst Finalists of the…
How Data Powers CX Delivery for Contact Centre Advisors
Making your contact centre data work – How data powers excellent CX delivery for contact centre…
Salesforce Einstein GPT; Beginning of AI’s ‘Productivity Wave’?
Salesforce Launch Einstein GPT; Is this the beginning of AI’s long-awaited ‘Productivity Wave’ in the contact…
Migrating to the Cloud? Be prepared to evolve your business…
About to begin your cloud migration journey? Be prepared to evolve your contact centre business… Derek…