Has your Contact Centre Embraced Hybrid Working? The majority of UK businesses still ill-equipped for a…
Category: – Company Info
Britannic
Britannic Technologies is a leading systems integrator and technology innovator, trusted by world-class brands and global…
Could ChatGPT Herald the Next Stage for CX AI Adoption?
Could ChatGPT herald the next stage for CX AI adoption in the contact centre? Joe O’Brien…
Awards Programme Recognises UK Contact Centre Talent
The leading awards programme that recognises contact centre talent in the UK, the UK National Contact…
Britannic & 8×8 Help Plus Dane Housing Improve CX
Britannic and 8×8 help Plus Dane Housing Improve Customer Experience in their contact centre Connecting agents…
ContactBabel
If you have a question about how the industry works, or where it’s heading, the chances…
Content Guru
Leader in cloud communications, Content Guru, supplies mission critical Customer Engagement and Experience solutions for…
The Future Role of AI in the Contact Centre
The Future Role of AI in the Contact Centre – Martin Taylor, Co-founder and Deputy CEO,…
Five9
Five9 empowers organisations to create hyper-personalised and effortless AI-driven customer experiences that deliver better business outcomes.…
FourNet
FourNet is at the forefront of technology developments within the telecommunications market, specialising in contact centre…
IPI
IPI enables brands to meet their digital transformation goals with creative and innovative contact centre, cloud…
Jabra
Jabra provides contact centres with a powerful way to satisfy more customers. Jabra headsets are designed…
Medallia
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As…
Netcall Technologies
Over 600 organisations in financial services, insurance, local government and healthcare use Netcall’s Liberty platform to…
IPI Partners with Verint to Deliver Workforce Innovation
IPI Partners with Verint to Deliver Workforce Engagement Innovation to the contact centre IPI, the contact…
8 Steps To CX Transformation in 2023
8 Steps To Contact Centre CX Transformation in 2023 – Stuart Dorman, Chief Innovation Officer at…
Omningage
Why OMNINGAGE Connect? OMNINGAGE is a cloud based Contact Centre Platform powered by Amazon Connect…
Sabio Group
Sabio Group is an AI-first expert services partner specialising in transforming digital customer experiences in the…