The CCMA, Call Centre Management Association, have announced a series of one day training courses, Operational…
Category: – Company Info
Cirrus – Delivering the Experience Customers Deserve
Why is the Customer Experience so Important? Whereas running an efficient and effective contact centre is…
Enghouse Interactive – Getting on the Front Foot with Proactive Customer Service
Enghouse Interactive – Spring is just around the corner and for many people that’s a chance…
Jabra UK&I Increases Channel Sales with Appointment of Kelly Dickson
Jabra UK & Ireland Business Solutions enhances its Sales team with the appointment of a new…
Jabra: Confetti Days Kill Productivity
Today, I had a confetti day: this means that I had to spend the night in…
CCMA – National Contact Centre Awards
There are only 24 hours left to nominate your role models for the UK National Contact…
Jabra Helps Organisations Save Money with Q1 Price Promotions
Jabra Helps Organisations Save Money with Q1 – Saving money on professional quality headsets has never…
Netcall approved for G-Cloud 6
Netcall, a leading customer engagement software provider, has once again been awarded a place as a…
Syntec gains new travel contact centre clients
Syntec have announced that Truly Travel, Newmarket Holidays, Sun Holidays, Vertical Systems, Mitelecom and outsourcers CTS…
Saga becomes Comic Relief Contact Centre for 2015
Saga have announced that its Hastings contact centre has been chosen to be an official Comic…
Jabra Unified Communications – Stealth Goes UC
Jabra Unified Communications; Responding to an increasing demand for Unified Communications audio devices, the Jabra Stealth…
Contact Centres put improving sales at bottom of the list
When it comes to what contact centre professionals want their technology investments to deliver for them,…
Britannic Technologies and Customer Experience Foundation join Forces
Britannic Technologies and Customer Experience Foundation join Forces Helping Contact Centres Improve their Customer Experience Strategies…
Customer Service Technology shunned by Contact Centres
Voice biometrics, gamification and video technology have been hot topics in the contact centre industry in…
Enghouse Interactive Releases Communications Centre 8.1 Contact Centre Solution
Enghouse Interactive Releases Communications Centre 8.1 Contact Centre Solution Enhances Customer Interactions With New Operator Console,…
Put Your Contact Centre on a Post-Christmas Diet says Enghouse Interactive
Christmas brings consequences. All that excess and over-indulgence has to be paid for – and for…
Jabra Welcomes New Starters For 2015
Jabra UK & Ireland Business Solutions has further strengthened its Sales and Marketing departments with key…
I did tell you that the UK contact centre Industry is buzzing?
I guess that one of my many functions as Editor of the leading UK contact centre…