NICE Introduces First-of-its-Kind AI Solution for Voice of the Customer to Prevent Customer Churn and Reduce…
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Ventrica Contact Centre Digital Multilingual Bureau
Ventrica launches Digital Multilingual Bureau (DMB) to provide fast-growth businesses both digital and multilingual customer service…
Customer Experience and why it Matters in your Contact Centre
What is customer experience and why it matters in your contact centre – A positive customer…
AI-Driven Contact Centres in the New Era of Remote Working
In 2021, contact centres will need to pivot from “work harder” to “work smarter” to keep…
SVL Presented with NICE Analytics Partner Award for 2020
SVL have announced that they have been awarded NICE EMEA contact centre analytics partner for 2020.…
Raise your profile! How to turn contact centre sceptics into fans
Raise your profile! How to turn contact centre sceptics into fans – Fed up of negative…
Capita Gains Contact Centre Renewal Contract with Tesco Mobile
Capita plc have announced it has been awarded a contact centre customer management contract renewal with…
Palatine Invests in Leading Tech Firm FourNet
Leading mid-market investor Palatine Private Equity has acquired a majority stake in leading tech firm FourNet,…
Marks & Spencer Launch Voice of the Customer Programme
Marks & Spencer Selects Medallia and KPMG in the UK to Launch Global Voice of the…
Is it safe to go back to the Contact Centre Now?
Is it safe to go back to the contact centre now? Should we go back? Do…
Metro Bank Launches New Bristol Contact Centre
Metro Bank, the UK’s community bank, has just launched its latest customer contact centre above its…
Customer Satisfaction Is Important in fact Very Important
Why Customer Satisfaction Is Important – When it comes to delivering a product or service, the…
What’s stopping you from becoming a Connected Enterprise?
What’s stopping you from becoming a Connected Enterprise? Ross Daniels at Calabrio outlines the obstacles and…
Maintel & Avaya enable Telegraph Media Group Transition to Cloud
Maintel and Avaya enable Telegraph Media Group’s transition to the cloud with Avaya Cloud Office™ Maintel,…
Contact Centre Agents Want Employers to Offer Hybrid Working
Study of 200 UK-based contact centre advisors reveals that the majority want to split their time…
The Contact Centre Agent is a Brand Ambassador – Fact
The voice of a company – The contact centre agent as a brand ambassador and indispensable…
Senior Appointment for South Yorkshire Contact Centre CC33
New senior appointment for South Yorkshire contact centre CC33 – South Yorkshire contact centre CC33 is…
Cirrus Partners with Amillan to Provide Cloud Contact Centre
Cirrus Partners with Amillan to provide true cloud contact centre capability – Cirrus has announced a…
How IPI Assisted Co-op Business Services to the Cloud
How IPI assisted Co-op Business Services (CBS) contact centre move to the cloud and away from…