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Content Guru Wins at Computing Cloud Excellence Awards
Content Guru has been announced as a winner at the Computing Cloud Excellence Awards 2021, for…
Puzzel Product with New Features For Contact Centres
Puzzel sets out post-pandemic product strategy with new features for customer service in the contact centre…
BT New Contact Centre Opens in Warrington
BT have announced the completion of its new Warrington contact centre in the Birchwood area of…
HomeServe Select Sabio for AI Deployment
HomeServe, the international home repairs and improvements business with some 8.4m membership customers worldwide, has worked…
Capita Signs Contact Centre Contract Renewal with RSPCA
Capita today announces it has signed a customer service/contact centre contract renewal with the RSPCA for…
Gtech Selects IPI to Support Contact Centre Operations
Gtech Selects IPI to Support Contact Centre Operations – IPI secures three-year contract based on extensive…
Take Part in the UK’s Largest Survey of Contact Centres
With insights built on hard data, the 19th annual edition of “The UK Contact Centre Decision-Makers’…
Contact Centres Simplified: Turn Theory into Practice
Contact centres simplified: 3 ways to turn theory into practice In our last two blogs, we…
go-centric On UK Gov Framework For Contact Centres
Glasgow-based go-centric has been awarded a place on a major UK Government procurement framework to deliver…
contact-centres.com New Kit Sponsors of Crowhurst Youth AFC
As a company we like to give something back; as our Publisher, Perry Sanger, is Football…
A Day in the Life of an Agent in the Contact Centre of the Future
Day in the life of an agent in the contact centre of the future – Contexta360’s…
The Challenge of Evaluating Contact Centre Performance
The Challenge of Evaluating Contact Centre Performance – Download the eBook from Alvaria The ultimate objective…
Contact Centre Outsourcer Sigma Plant Trees For Staff
Environmental tree planting project helps contact centre outrsource Sigma celebrate new staff appointments A unique partnership…
Customer Experience Decision-Makers’ Guide Free Download
“The 2021-22 UK Customer Experience Decision-Makers’ Guide”, based on surveys with 211 UK organisations and 1,000+…
ICO Fine Companies for ‘Frustrating and Intrusive’ Nuisance Messages
We Buy Any Car, Sports Direct and Saga fined £495,000 after sending millions of ‘frustrating and…
Choosing the Right Low-Code Platform for Digital Success
Cutting through the noise: 10 tips for choosing the right low-code platform for digital success in…
PCI Pal Shortlisted in 5 Payment Industry Awards
High Five! PCI Pal celebrates shortlisting in five payment industry award categories PCI Pal® – the…