East Dunbartonshire Council is making a positive move to encourage people to say what they think…
News
4net Changing Face of Customer Contact Event – a fantastic success
.4net Technologies event, The Changing Face of Customer Contact was held on 30th April 2014 at…
Key Metrics That Really Matter In Your Contact Centre
key metrics – As long as I have been working in the contact centre industry, I…
Returning service operations to the UK? Try cloud-based homeworking
The tide is turning in the outsourcing world. What was once a flood of companies turning…
Sabio celebrates 10 consecutive years as an Avaya Platinum Partner
2014 sees Sabio celebrate its 10th consecutive year as an Avaya Connect Platinum Partner. Earlier this…
International Greetings: delivering multi-channel contact for Tesco Cards
International Greetings plc is the one of the world’s leading designers, manufacturers, importers and distributors of…
Interactive Intelligence Reports First-Quarter 2014 Financial Results
Interactive Intelligence Group Inc. a global provider of software and services designed to improve the customer…
Verint Introduces Business Impact Solution
Verint® Systems Inc. have announced the availability of Verint Branch Sales Effectiveness™, the latest addition to…
Proactive notifications improves operational efficiency at Anglian Water
Anglian Water is the largest water and water recycling company in England and Wales by geographic…
Avaya Releases Contact Centre Select
Avaya has announced Avaya Contact Centre Select, the latest addition to its customer experience management solutions…
Noble Systems Expands Sales Team
Noble Systems has seen rapid growth over the last few years and is set to continue…
Intercall announce creation of 50 jobs
Outsourcer Intercall and its sister company in Killarney, Tangerine Management have annouced a recruitment drive for…
Why customers might not trust Paym…yet
Customer experience experts welcome easy mobile payments but say banks’ attitude to security may be exposed…
Skipton Building Society announce jobs at telephone service centre
As part of its growth plans Skipton Building Society have announced that it is creating 71…
New Storacall VoIP call recording system
The deployment of VoIP is becoming increasingly prevalent and is changing the way companies communicate and…
How To Improve Contact Centre Call Quality Monitoring
How can you improve contact centre call quality monitoring without spending all of your time listening…
Why the Cloud changes the game for small contact centres
Why the Cloud changes the game for small contact centres – Jason Roos, Chief Executive Officer,…
Mothercare improve customer service thanks to Transversal
The Challenge Improve customer services across Mothercare’s key three sales channels – the web, contact centre…