Are Voicebots and Chatbots the Key to Modern Customer Service? The Customer-Centric age has led many…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
PCI Pal wins Best Compliance Product at the CX Awards 2022
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Sigma Connected & Vanquis Mark 10-year Milestone
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European Contact Centre & Customer Service Exchange
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Agent Management Solutions: Ask the Right questions!
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Selecting Agent Management Solution: Ask Right Questions
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A Guide to Recruitment and Retention in your Contact Centre
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Computacenter Selects Sabio to Support Global Service Desk Technologies
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PCI Pal Announces Global Partnership with VoiceFoundry
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eBook: How 6 leading brands use customer insights
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Dataphiles & Infobip Take Patientcomms to New Heights
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CC33 Announce Charity Partnership with Cash for Kids
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CCMA Research Reveals Need to Change How Contact Centres are Seen
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Reed in Partnership Cloud Contact Centre Platform
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Calabrio ONE Recognised Leader in G2 Contact Centre Report
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