New research: digital self-service now more popular than calling customer service via a contact centre 60%…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
4 Ways to Deliver Personalised Digital Customer Service
4 Ways to Deliver Personalised Digital Customer Service – As more customer interactions go digital, there’s…
Infobip Integrates SMS & WhatsApp Notifications
Infobip integrates SMS and WhatsApp Notifications into Adobe Commerce Infobip’s CPaaS extension helps organisations and enterprises…
Vodafone Create 300 Jobs at Stoke-on-Trent Contact Centre
Vodafone confirms future way of working in the UK, including the creation of 300 new customer-facing…
RedEye & Infobip Partner to Deliver Best-in-class Messaging Campaigns
RedEye and Infobip partner to deliver best-in-class messaging campaigns Offering RedEye customers in the retail, hospitality…
Fridays UK Chooses PCI Pal to Secure Card Payments
Restaurant group Fridays UK chooses PCI Pal® to secure card payments PCI Pal, the global provider…
Sabio Group Unveils Keynote Speaker for Disrupt 22 Event
Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled the keynote speaker for its…
Talkdesk Named Leaders in Magic Quadrant for CCaaS
Talkdesk again named a Leader in the 2021 Gartner® Magic Quadrant™ for CCaaS. (contact Centre as…
Global Artificial Intelligence in Contact Centres Market Report
Global Artificial Intelligence in Contact Centres Market Report 2022-2036: Use Cases for AI Today and the…
Content Guru Enables Contact Centre Agents use Storm from Mobile Devices
Content Guru Enables Contact Centre Agents to use storm® Solution from Mobile Devices Content Guru, leading…
Brian, Betty & Bonnie, Software Robots Bring Automation to Life
Brian, Betty and Bonnie, software robots bring automation to life for ATS Euromaster ATSE put its…
Odigo Recognised Leaders in CCaaS Market Report
Openness, scalability and robustness recognised as Odigo’s main strengths on the 2021 Frost & Sullivan Frost…
Responsibility and AI Ethics in the Contact Centre
Responsibility and AI ethics in the contact centre – Dawn Herbert Solutions Consultant at Odigo explains…
Secure Card Payment Using Automatic Speech Recognition
Secure card payment in contact centres using automatic speech recognition (ASR) Dany Cresswell of Cardeasy explains…
How To Drive Strategic Growth Through Contact Centres
Why and how to drive strategic growth through the contact centre – Download the Playbook from…
Contact Centre eBook: Customer Experience Predictions
Contact Centre eBook: Customer Experience Predictions Ready, set, 2022. Future-proof your CX now and ensure success…
Nicereply & EvaluAgent Partner to Help Customer Service Teams
Nicereply and EvaluAgent form partnership to help contact centres and customer service teams make more their…
Get Customer Service Right in 5 Mins or I’ll Switch
The new 5-minute rule: Get customer service right in five minutes or I’ll switch, warn a…