Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
PCI Pal Partner with Odigo to Provide Secure Payments
PCI Pal, the global provider of secure payment solutions, has today announced a mutual partnership with…
Don’t Miss Your Chance to Register for Five9 CX Summit
Don’t miss your chance to register for Five9 CX Summit EMEA on Thursday, 12th of May…
Welsh Contact Centre Awards Recognition Starts Here
Welsh Contact Centre Awards – Recognition Starts Here – Enter your contact centre NOW! The 2022…
How to Improve Security Risks in Contact Centres
How to improve security risk management in contact centres Adopting a cloud-based Contact Centre as a…
Fraud Prevention v CX. Getting Balance Right in Contact Centres
Fraud Prevention v Customer Experience – Getting the Balance Right in Contact Centres The UK Contact…
Firstsource Committed to Create Contact Centre Jobs
Firstsource committed to create contact centre jobs, expand operations and investment across the UK Firstsource Solutions…
eBook – How Contact Centres Should Serve Vulnerable Customers
How Contact Centres Should Serve Vulnerable Customers – An Odigo eBook Contact centres are constantly striving…
CX Hub Personalised Experiences in Contact Centres
The customer experience hub – Delivering personalised experiences in contact centres Gary Bennett, VP UKI/MEA/Northern Europe…
Customer Loyalty. Where Does the Contact Centre Agent fit in?
Developing a successful Customer Loyalty Strategy. Where Does the Contact Centre Agent fit in? Nowadays, especially…
Content Guru Expands Availability of Surveying Tool
Content Guru Expands Availability of its Powerful Surveying Tool across additional channels Leading cloud communications provider,…
go-centric Launches New Values with New Innovation Hub
go-centric launches new values as it throws open the doors of new innovation hub National contact…
FCA Highlights An Operational Resilience Problem
The FCA has highlighted the Operational Resilience problem – now here’s the solution: it’s called low-code…
LifeSearch Chooses Talkdesk Contact Centre Solution
LifeSearch Chooses Talkdesk Contact Centre Solution – Talkdesk to help UK’s leading life insurance advice firm…
AI Can Promote Mental Wellbeing within Contact Centres
AI-driven call recording and speech analytics can promote mental wellbeing within the contact centre CallCabinet Customer…
Outsourcer go-centric Appoint SVL to Provide New WFM Solution
Contact Centre Outsourcing specialist go-centric appoint SVL to provide brand new Workforce Management solution. SVL have…
Greg Rowe Contact Centre Solution Keeps Payments Flowing
Greg Rowe’s contact centre solution keeps customer communications and payments flowing with technology from Talkdesk and…
3 Ways to De-Stress Employees with Contact Centre Tech
Workforce wellbeing – 3 ways to de-stress employees with contact centre technologies that humanise the hybrid…
Contact Centres Need the Tools to cope with Customer Expectations
Contact Centres need to be given the correct tools to cope with the surge in customer…