Outsourcer Call Connection is set to extend its operations in Newcastle bringing up to 100 new…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
‘Five Step guide to converting Christmas shoppers with Customer Service’
With UK consumers spending an estimated 375m hours shopping online last December, 17m of those on…
TUI Travel Cruise Set to Close Swansea Contact Centre
It has been reported that Travel operator TUI is to close their Swansea based contact centre…
Interactive Intelligence to Launch Content Management Solution
New content management software designed to help contact centres and enterprises reduce costs, increase employee productivity,…
Mind Candy deploys Eptica’s multichannel platform
The Eptica solution will support 80 million online Moshi Monsters players and eStore customers as well…
Stream Global Services Hiring 50 Permanent Positions in North Dublin
Another 200 seasonal jobs to be created in lead up to Christmas Stream Global Services Dublin…
Capita signs three-year contract to manage customer contact for Government
Capita’s customer management business will manage 10 enquiry lines on behalf of the Department for Work…
Sitel UK acquires Version 5 of Customer Contact Association Global Standard
Sitel UK has acquired the CCA Global Standard© Version 5. Version 5 is designed with a…
CC33 on recruitment drive at Sheffield based site
CC33, who offer services to include telemarketing, digital marketing and training, have announced a recruitment drive…
Hosted & Cloud – Are they synonyms?
The future is in the cloud, or is it hosted? Are they different concepts or can…
Domestic & General recruit at their Nottingham Contact Centre
Warranty Provider Domestic & General are running a recruitment campaign for 250 staff at their Nottingham…
Spark eCommerce on Recruitment Drive
Leading contact centre, fulfilment and eCommerce provider, Spark eCommerce Group, is creating 140 jobs to meet…
Webhelp Group plans €100m acquisition drive
Webhelp Group has outlined plans to consolidate the market with a programme of strategic acquisitions. The…
Royal Caribbean Relocates contact centre to Guatemala
It has been reported that Cruise operator, Royal Caribbean, is to relocate its Surrey based contact…
2,000 people apply for 60 contact centre Jobs at Molson Coors
What can be deemed as a perfect job has attracted over 2,000 applications for 60 agent…
2Touch rolls out the new Synthesys inbound voice solution from Noetica
2Touch, one of the UK’s leading outsourcing providers specialising in fully integrated contact centre, response handling…
‘Doodling’ could be key to better customer service
On average, we could be spending more than 31 hours of our adult lives on hold…
Synthetix assist Acas Helpline to assist 5,000 customers each week
Workplace experts, Acas, have launched a new service called Helpline Online. Multi-channel customer service software company…
Jabra and Ingram Micro announce European distribution agreement
Jabra Business Solutions has entered into an European distribution agreement with Ingram Micro, the world’s largest…