3CLogic announced the appointment of Ben Byers to Director of Service Delivery. Byers’ appointment comes as the company continues to execute upon its aggressive expansion plans announced this year, including the appointment of Robert Killory as Chief Customer Officer, establishment of key partnerships, expansion of its sales team, and significant enhancements to its flagship solution with added reporting and scripting functionality.
“Focused on meeting the business challenges and opportunities of contact centers and enterprises, we understand that any successful SaaS-based model requires that both the software and service exceed customer expectations. Enlisting Ben Byers as part of our customer support engine is proof of our continued commitment to our customers,” says Raj Sharma, CEO of 3CLogic.
As the new Director of Service Delivery, Byers will report directly to Robert Killory, Chief Customer Officer, and oversee the delivery of end-to-end contact center solutions, while ensuring all customer requirements are met. Byers brings over 10 years of contact center experience, with a strong background in VOIP and network infrastructures. Specializing in the implementation and support of contact centers and a 15-year IT veteran, he will directly manage 3CLogic’s Support team while expanding current operations to meet customer needs and expectations.
“It’s always exciting to join a fast-growing company, like 3CLogic, who is leading the way in next generation cloud contact center solutions,” states Ben Byers. “An innovator with a solid reputation in customer support, its truly a pleasure to be a part of the team.” Byers joins 3CLogic from Subscription Ink, a telemarketing firm, where he was acting Director of IT and managed all aspects relating to infrastructure, redundancy, customer service delivery, and communications. He also previously held senior positions with Connexus Technologies and Corinthian Mortgage Corp.