New CMO Jeff Platón brings 20-plus years of marketing and product management experience drawing on former…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Premier Business Audio Improving Contact Centre Efficiency
Premier Business Audio are extremely proud to produce one of the first key statistical case studies…
Intelligent Digital Engagement – The key to taking advantage of Sales Abandonment
Customer Experience online is a topic which many companies approach from a basic angle. Providing an…
Keeping the contact centre agent morale high at peak times
As we move into the busiest part of the year for many contact centres, keeping staff…
Getting the retail customer journey back on track
Seven essential steps retailers should take to really put Big Data to work by bringing their…
ContactBabel Contact Centre HR & Operational Benchmarking Report
“The UK Contact Centre HR & Operational Benchmarking Report (4th edition 2014/15)”, is a major study…
CCMA UK National Contact Centre Conference Overview
The UK National Contact Centre Conference took place at the British Library in London on 4…
Parseq generates 150 new roles at Sunderland 2Touch contact centre
Parseq has moved a step closer to its £100m turnover goal with the creation of 150…
GoDaddy’s European Customer Care Centre goes live
GoDaddy, the world’s largest technology provider dedicated to small businesses, have announced it has opened a…
LateRooms announce outsource of customer service roles
It has been reported that LateRooms are set to outsource part of its customer service operation…
How Mobile is Transforming Enterprise Customer Experience
Every day more and more business processes are being transformed by mobile. Shopping, purchasing and fulfilment.…
Answering4U’s Contact Centre rings the changes with superfast broadband
Answering4U, a contact centre business based at Shipley, has boosted its customer service capability and made…
Achieving consistency across multiple channels in your contact centre
Achieving consistency across multiple channels is clearly critical for any contact centre looking to provide a…
Aston Villa wins with Rostrvm Slutions
Aston Villa Football Club’s Consumer Sales Department, which is supported by technology from Rostrvm Solutions, has…
Interactive Intelligence on ‘Cloud Nine after announcing increased revenues
Interactive Intelligence Reports 2014 Third-Quarter and Nine Months Ended Financial Results Total orders up 46 percent…
Six tips for putting excellence back into the customer experience
Six tips for putting excellence back into the customer experience Klaas van der Leest, Managing Director,…
Convenience versus security: latest fraudulent tactics expose weak links, says Aspect
With the news that contactless debit cards can be manipulated to transfer thousands of pounds, bypassing…
EE and Webhelp UK Officially Open Derby Contact Centre
EE and Webhelp UK hosted an event to mark the official launch of their new contact…
Interactive Intelligence delivers cloud-based contact centre solution to iGO4
Interactive Intelligence, a global provider of software and services designed to improve the customer experience, has…