NICE Systems is leading the development of a secure, compliant recording mechanism for multi-channel WebRTC sessions, which include audio, video, text, and screen-sharing
NICE Systems have announced that it is leading an initiative to create a global recording standard for the emerging communication channel Web Real-Time Communication (WebRTC). This standard will provide enterprises with a unified multi-channel recording mechanism for their future WebRTC needs.
WebRTC offers a single communication channel for various types of media, such as video, voice, screen and text. It allows users to initiate an interaction directly from the browser without the need for any additional plug-ins. This will enable organizations to engage with customers in just one click, from one centralised channel. It also presents an opportunity to create a centralized recording solution that will capture all media in one place.
Miki Migdal, President, Enterprise Product Group, NICE Systems commented,
“NICE Systems continues to lead the market with enterprise-grade interaction management and recording solutions, focusing on innovation and the solutions of the future. We believe that WebRTC will become a major enabler for enterprises, and we are working with other key market players to finalise a standard on how to provide secure, compliant recording for multi-channel WebRTC sessions, which include audio, video, screen-sharing and additional proprietary information.”
NICE led the first roundtable discussion on the new protocol at the Internet Engineering Task Force (IETF) meeting in March, which included several industry leaders. The IETF’s stated mission is “to make the Internet work better by producing high quality, relevant technical documents that influence the way people design, use, and manage the Internet.”
For additional information on NICE Systems see their Website