Increase Upsales in your contact centre – Mats Rennstam of Bright Index

Mats Rennstam, MD of Bright Index takes a look at increasing upsales in your contact centre.…

Ant Marketing recognises Outstanding Talent at Contact Centre Awards 2014

Sheffield based Outsourcer Ant Marketing recognised the company’s outstanding talent at their Christmas Party with CEO…

Capita Customer Management: Five ways to exceed customer expectations

Kathryn Clarke, managing consultant at Capita Customer Management, considers current customer expectations when dealing with companies,…

Contact Centre Jobs up for Grabs at Shine Sunderland

More than 800 contact centre jobs will available at a recruitment Fair, Shine Sunderland, which allows…

Milton Keynes Dons partners with Unify to drive excellence in customer service

OpenScape Cloud Contact Centre to help MK Dons transform the delivery of match day support and…

Webhelp UK Receives Double Nomination for Employee Experience Awards

Webhelp UK has been announced as a finalist in two categories at the inaugural UK Employee…

Interactive Intelligence Releases New Cloud-Based Enterprise

Interactive Intelligence Group Inc.has released a new cloud-based enterprise collaboration service delivered from its PureCloud℠ platform.…

Staffordshire Police pleased with call handling improvement

Staffordshire’s Police and Crime Commissioner, Matthew Ellis, has today issued an update on the performance of…

npower Contact Centre Staff do their bit for Charity

Over the festive period, employees from npower’s Burton contact centre took time out of their work…

Welsh Contact Centre Forum Awards shortlist announced

The finalists for the 17th Welsh Contact Centre Awards have been announced by the Welsh Contact…

NICE Fraud Prevention in contact centres

Nice Systems have launched its Real-Time Fraud Prevention solution, which enables contact centres to detect and…

Merry Christmas & a Prosperous New Year

www.contact-centres.com has now ‘officially’ closed for the Christmas period although we are sure that we will…

Gamification could need a makeover according to Sunrise Software Survey

Gamification could need a makeover despite increases in productivity and customer satisfaction shows Sunrise Software survey…

Award short-listing shows innovative RESPONSE

The 2015 Professional Planning Forum Innovation Awards Finalists has been announced, with leading UK customer management…

Interactive Intelligence Celebrates 20th Anniversary

Interactive Intelligence Group Inc. a global provider of software and services for communications, collaboration and customer…

Noble Systems Announces 2015 Select Noble Users Group Conference

Noble Systems have announced the dates of its 2015 Select Noble Users Group (SNUG) Conference series.…

Connect Assist celebrate Ninth Birthday since launch of Contact Centre

Cardiff based Helpline provider Connect Assist have celebrated the 9th Birthday since the launch of their…

Interactive Intelligence CIC Delivers Customer Service Insurance to Avantia

Interactive Intelligence Delivers Customer Service Insurance to Avantia Innovative and award winning online provider of residential…

Firstsource creates new jobs at Middlesbrough contact centre

Firstsource Solutions is creating 40 new jobs after winning a major telecoms contract at its Middlesbrough…

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