Transversal, a leading provider of enterprise knowledge solutions for the cloud, has been appointed by 32Red…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Webhelp UK discusses How respect for customer information will win confidence and secure sales
The outbound telemarketing industry is in the throes of change. With the emergence of regulation and…
Storacall Pro-Active – New Internal Self Monitoring & Alerting System
Storacall Pro-Active – New Internal Self Monitoring & Alerting System for call recorders As call recording…
Syntec: Managing multi-channel communication in contact centres
The way customers interact with business is changing. The phone is being replaced as the first…
Noble Systems Receives 2015 Product of the Year from TMC’s Customer Magazine
Noble Systems Receives 2015 Product of the Year from TMC’s Customer Magazine® for Mobile Calling Analytics…
Jabra: Why You Must Take a Chance on Unified Communications
Jabra Unified Communications – Why You Must Trust Your Gut and Take a Chance on Unified…
UK Contact Centres in 2015
1 in every 25 jobs in the UK is within the contact centre Industry but what…
CCMA Awards 2015 – Nominations are now open
The CCMA Awards 2015 – Now in their 20th year, nominations are open for the UK…
Jabra Celebrates Record Growth in 2014
Jabra, the leading global manufacturer of innovative audio device solutions, has announced record growth in 2014.…
Eckoh plc signs four year customer services contract with TFL
Eckoh plc the global provider of secure payment products and customer service solutions, today announces that…
Post Office Travel Insurance creates contact centre jobs in Glasgow
• 75 new jobs to be created in Glasgow’s Financial Services district Post Office Travel Insurance…
Increase Upsales in your contact centre – Mats Rennstam of Bright Index
Mats Rennstam, MD of Bright Index takes a look at increasing upsales in your contact centre.…
Ant Marketing recognises Outstanding Talent at Contact Centre Awards 2014
Sheffield based Outsourcer Ant Marketing recognised the company’s outstanding talent at their Christmas Party with CEO…
Capita Customer Management: Five ways to exceed customer expectations
Kathryn Clarke, managing consultant at Capita Customer Management, considers current customer expectations when dealing with companies,…
Contact Centre Jobs up for Grabs at Shine Sunderland
More than 800 contact centre jobs will available at a recruitment Fair, Shine Sunderland, which allows…
Milton Keynes Dons partners with Unify to drive excellence in customer service
OpenScape Cloud Contact Centre to help MK Dons transform the delivery of match day support and…
Webhelp UK Receives Double Nomination for Employee Experience Awards
Webhelp UK has been announced as a finalist in two categories at the inaugural UK Employee…
Interactive Intelligence Releases New Cloud-Based Enterprise
Interactive Intelligence Group Inc.has released a new cloud-based enterprise collaboration service delivered from its PureCloud℠ platform.…
Staffordshire Police pleased with call handling improvement
Staffordshire’s Police and Crime Commissioner, Matthew Ellis, has today issued an update on the performance of…