Gamification could need a makeover despite increases in productivity and customer satisfaction shows Sunrise Software survey…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Award short-listing shows innovative RESPONSE
The 2015 Professional Planning Forum Innovation Awards Finalists has been announced, with leading UK customer management…
Interactive Intelligence Celebrates 20th Anniversary
Interactive Intelligence Group Inc. a global provider of software and services for communications, collaboration and customer…
Noble Systems Announces 2015 Select Noble Users Group Conference
Noble Systems have announced the dates of its 2015 Select Noble Users Group (SNUG) Conference series.…
Connect Assist celebrate Ninth Birthday since launch of Contact Centre
Cardiff based Helpline provider Connect Assist have celebrated the 9th Birthday since the launch of their…
Interactive Intelligence CIC Delivers Customer Service Insurance to Avantia
Interactive Intelligence Delivers Customer Service Insurance to Avantia Innovative and award winning online provider of residential…
Firstsource creates new jobs at Middlesbrough contact centre
Firstsource Solutions is creating 40 new jobs after winning a major telecoms contract at its Middlesbrough…
Jabra’s Predictions for the 2015 Contact Centre
contact-centres.com asked Nigel Dunn, Managing Director, Jabra UK&I to look into the Company’s Crystal Ball for…
mplsystems highlights 5 key contact centre technology trends
Intelligent Agent Desktops, embedded customer care and greater support for text channels set to deliver a…
Five ways to make your contact centre more powerful
Five ways to make your contact centre more powerful Consumers expect more from contact centres Simon…
Direct Save Telecom create jobs at Birmingham contact centre
Telecommunications provider Direct Save Telecom have announced that the company will create 150 jobs over the…
Webhelp UK Shortlisted for Customer Focus Award
Webhelp UK has been announced as a finalist for the ‘Quality Monitoring Customer Focus Award’ at…
Retaining customers: You don’t know what you got ‘til it’s gone
With this week’s news that none of the ‘Big Six’ energy suppliers answered the phone to…
CCMS Launch Business Catalyst Packages for Contact Centres
Contact Center Managed Services UK Ltd have launched an innovative range of Consultancy packages, designed to…
Abandoned and Nuisance calls – the blight of the contact centre industry
Perhaps the hot topic this week has got to be nuisance and abandoned calls especially in…
Firstsource recruitment drive at Middlesbrough contact centre
Firstsource have announced a recruitment drive at its Middlesbrough based contact centre after securing an outsource…
Ofcom get tough on abandoned calls from contact centres
Ofcom has fined two companies a total of £40,000 for making abandoned calls. Separate investigations into…
One size fits no one… Why personal service matters in B2B businesses
One size fits no one… Why personal service matters in B2B businesses – and how you…
ContactBabel – UK Contact Centres in 2015: The State of the Industry & Technology Penetration
1 in every 25 jobs in the UK is within the contact centre industry according to…