Talkative has announced a long-term partnership with Formula 1® using customer contact technology to manage interactions…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Some Pitfalls of PCI DSS & GDPR to avoid for Contact Centres
Some pitfalls of PCI DSS & GDPR to avoid for contact centres and remote workers –…
Noetica Extends International Patent for Live Person Detection
Noetica Extends International Patent for Live Person Detection with Canadian Intellectual Property Office Noetica – A British…
Eckoh Six-year Capita & TfL contract renewal worth £4m
Eckoh secures Significant UK Contract Wins – Six-year Capita and TfL contract renewal worth £4m Eckoh…
Business Systems (UK) Ltd Awarded Supplier Place on SPARK DPS
Business Systems (UK) Ltd Awarded Supplier Place on SPARK DPS Business Systems, a leader in voice…
Move your Contact Centre applications to the Cloud for up to 50% off RRP
Exclusive offer – Move your Contact Centre applications to the Cloud for up to 50% off…
Take your Organisation Virtual for long-term Flexible Working
5 Tips to taking your contact centre or organisation virtual for long-term flexible working Nigel Dunn, Managing…
Maximising Contact Centre Tech To Provide Business Contingency
Maximising UC & Contact Centre Technology To Provide Business Contingency When a disaster recovery plan is…
Add Value to Customer Experience with your Contact Centre
Add Value to CX with your Contact Centre – 89% of companies expect that customer experience…
Implement a Preventative Customer Engagement Strategy
How to implement a ‘preventative’ customer engagement strategy in your contact centre There is a tendency…
Davies Hickman Partners & QStory Join forces to gain Insights into Contact Centre Sector
Davies Hickman Partners and QStory join forces to gain key insights into the contact centre sector …
Key Considerations for a Successful Remote Working Strategy
Key Considerations for a Successful Remote Working Strategy After being forced to experience home-working en-masse through…
Mastering the Art of cost-saving in Customer Service
Mastering the art of cost-saving in customer service – As lockdown continues to ease, it pays…
Ways to Embrace the Evolving World of Remote Work
3 ways to embrace the evolving world of remote work – Contact centres should look to…
Making the Right Call: Contact Centres in the New Normal
Making the Right Call: Contact Centres in the New Normal – Gary Williams, Director of Sales…
CX Response to COVID-19. Read the Report
New report reveals how COVID-19 transformed consumer behaviour and how CX teams are responding. Sabio has…
BT Gosforth Contact Centre Set for Major Refurbishment
Gosforth contact centre set for major refurbishment BT’s Gosforth contact centre is set for a multi-million-pound…
European Contact Centre and Customer Service Awards
Just three weeks until the deadline – On Friday 28th August the opportunity to participate in…
Contact Centre Webinar: Getting over your fear of the Cloud
SVL in conjunction with NICE inContact are delighted to offer our next online event. “Getting over your fear…