UK businesses that stay close to customers will be able to ride out lockdown 2.0, according…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Phoning Contact Centres has Replaced face-to-face
For two in five UK consumers, the telephone has replaced face-to-face interactions during the pandemic 41%…
Contact Centres Are Increasing Investment in Digital Channels & AI
Contact Centres Are Increasing Investment in Digital Channels and Artificial Intelligence for Enhanced Customer Experiences Annual…
Look Forward Not Back: Future-Proof your Contact Centre
Look forward not back: 4 ways to future-proof your contact centre – Heightened customer expectations are…
PCI Pal Supports South Staffordshire Council with Payment Security
PCI Pal supports South Staffordshire Council with telephone payment security for new Garden Waste Collection service…
Intelligent Automation: Boosting your CX & Business Efficiency
Intelligent Automation: Boosting your CX and Business Efficiency and making Our World more Human In this…
What Came First COVID-19 or Poor Customer Service?
What came first COVID-19 or poor customer service? Just like the chicken or egg conundrum the…
CallMiner: Making Humans More Humane with AI
Making Humans More Humane with AI – Free Contact Centre White paper from CallMiner The customer…
Improve Customer Loyalty with Intelligent Outbound Strategies
eBook: Improve Customer Loyalty with Intelligent Outbound Strategies Proactive customer outreach can be a direct line…
Take Part in a 3 Minute Contact Centre Headset Survey
Take part in a 3 Minute Contact Centre Headset Survey – Win Wireless Headsets – UK…
Calabrio Winners of Analytics Competition and ONE Award
Calabrio Spotlights Winners of Analytics Competition and ONE Awards at Virtual Customer Conference Calabrio, the customer…
Contact Centre Reach Out to Customers hit by COVID
Sigma Financial Group’s Contact centre staff Reach:Out to energy customers hit by Covid storm An outsourcing…
Understanding What Your Contact Centre Agents are Thinking
Aspect Webinar – Understanding What Your Agents are Thinking – Agent Index Report Creating a workplace…
Calabrio Unveils New Era of WFM & Customer Engagement
Calabrio Unveils New Platform for a New Era of Workforce and Customer Engagement designed for the…
Noble WFM Solution Meet Demands in Changing Contact Centre Landscape
Noble Workforce Management Meets the Growing Demand for WFM Solutions in a Changing Contact Centre Landscape…
Take Part in the Contact Centre Decision-Makers’ Guide
2020 is seeing massive changes to UK contact centres. But what do they mean for the…
PCI Pal achieves Mitel Developer Partner Certification
PCI Pal, the global provider of cloud-based secure payment solutions, has today announced it has become…
Content Guru Martin Taylor Named Among UK Business Leaders
Co-Founder and Deputy CEO at Content Guru, Martin Taylor, is Named Among UK’s Top 50 Most Ambitious Business…
Vodafone Expands Contact Centre Partnership with ResQ
ResQ, the leading outsourced contact centre specialists, have announced that it has committed to a new…