Preparing for life after COVID-19 – Starting with your contact centre employees The global pandemic has…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Homeworking is Here To Stay Say Top UK Contact Centres
Homeworking is here to stay say top UK contact centres – New survey paints positive picture…
Vonage Launches New Visual Engagement For Contact Centres
New Vonage Contact Centre features also include AI-powered virtual assistant, enhanced omnichannel capabilities and deep analytics…
Ventrica Appoints New Marketing & Comms Director
Ventrica appoints Katherine Brown as Marketing & Communications Director to support global growth plans, marketing strategy…
Skill-Based Routing: Optimising Your Agents’ Strengths
Skill-based routing: an evolving strategy that optimises your contact centre agents’ strengths – Steven Harris, Director,…
UK National Contact Centre Awards 2021 Nominations Close
Industry recognises colleague achievements as UK National Contact Centre Awards 2021 nominations close with significant growth…
Talkdesk Channel & Alliances Programme Gains Momentum
Talkdesk Global Channel and Alliances Programme Gains Momentum, Expands Market Reach with Substantial Organisation and Leadership…
Brand Refresh by QStory Solidifies Market Leading Position
Brand refresh of intraday automation specialist QStory solidifies market leading position for contact centres QStory also…
Ability to Work from Anywhere a Driver for Happiness
Ability to Work from Anywhere a Driver for Happiness in UK Employees » Life and Work…
NICE inContact CXone Accelerates International Growth
NICE inContact CXone Accelerates International Growth: Tripling Sales and Adding a Record Number of New Customers…
Be Part of the Big Calabrio Customer Experience Quiz
Customer Experience (CX) makes the world go round. But how much do you really know about…
Housing Provider Long-Term Partnership with FourNet
Housing provider builds long-term partnership with FourNet Lincolnshire Housing Partnership chooses FourNet to accelerate digital transformation…
Why Contact Centre Staff wellness matters more than ever
Feeling Frazzled – Why Contact Centre Staff wellness matters more than ever by Jeremy Payne, International…
BT Completes First Phase of Contact Centre Refurbishment
BT completes first phase of Newcastle contact centre refurbishment Local colleagues will be among the first…
Contact Centre Agents Feel ‘Let Down’ by Lack of Information
Majority of contact centre agents feel ‘let down’ by lack of information when handling customer enquiries,…
Talkdesk AI Trainer ‘human-in-the-loop’ tool for contact centres
Talkdesk launches AI Trainer, the first ‘human-in-the-loop’ tool for contact centres Talkdesk AI Trainer moves company…
How Contact Centres Can Prepare for the Unexpected
Delivering through disruption: how contact centres can prepare for the unexpected with built-in adaptability Paul Thomas,…
Pindrop European Cloud to Defend Contact Centres
Pindrop launches European Cloud to defend contact centres and enterprises from fraud attacks in the voice…
Contact Centre Report: Cloud is Here. What’s Next?
Nearly Three-Quarters of Contact Centres That Moved to The Cloud Did So During the Pandemic. Here’s…