Videlica report highlights that keeping customers waiting in phone queues costs UK businesses an estimated £3.7…
Tag: Customer Service
Salesforce: Exceptional Customer Service Starts Right Here
The customer service landscape has changed dramatically in recent years with the increase in customers connecting…
NICE Solution Tackles Customer Grievances Head On
Got a Complaint? New NICE Solution Tackles Customer Grievances Head-on to Create Perfect Experiences – By…
“Can we fix it?” When it comes to customer service YES
Which? Survey on best and worst brands for customer service makes clear argument for better self-service…
3 Strategies To Prevent (or Mend) Customer Service Mishaps
3 Strategies To Prevent (or Mend) Customer Service Mishaps – Jonathan Sharp of Britannic Technologies reveals…
Sainsbury’s brings SignVideo to its contact centres
Sainsbury’s brings SignVideo to its contact centres – revolutionising the way deaf British Sign Language (BSL)…
CX Company Launches DigitalCX To Power Personalised Customer Engagement
CX Company Launches DigitalCX To Power Personalised Customer Engagement across Digital Channels Today CX Company announces…
Are Your Customers Calling a Place That Always Knows Their Name?
Are Your Customers Calling a Place That Always Knows Their Name? by Joe Gagnon, SVP &…
Rant & Rave: Orbit launches housing first with real-time customer feedback
Rant & Rave: Orbit Group, one of the UK’s largest housing providers, is launching a real-time…
55% of Customers Can’t Remember Having a Successful Customer Experience
SDL Report confirms that 55% of Customers Can’t Remember Having a Successful Experience [Infographic] The customer…
mplSystems tips to get your customers to love you more
mpl Systems four top tips to get your customers to love you more – From time…
Eptica research finds multichannel customer service not improving
Eptica research finds multichannel customer service not improving within insurance sector – Insurers unable to adequately…
British Gas invests £50m in customer service
British Gas invests £50 million in customer service excellence British Gas have announced a multi-million pound…
Zendesk Partners with Facebook
Zendesk have announced a partnership to power Facebook’s new Businesses on Messenger product enabling businesses for…
mplsystems – 45% of Callers are happy to stay on hold
According to the latest study conducted by global research consultancy TNS, 45% of British consumers are…
Enghouse Interactive – Getting on the Front Foot with Proactive Customer Service
Enghouse Interactive – Spring is just around the corner and for many people that’s a chance…