It’s that time of year again, we are all starting to plan for the year ahead,…
Tag: Customer Service
ING to cut 1700 staff and grow digital investment
Dutch Bank ING is to cut 1700 jobs and spend EUR200 million to simplify and upgrade…
Inside the Minds of Your Customers [Survey Results]
Don’t Miss These Survey Results What do consumers really think about customer service today? How do…
Gold Standard Is your operation best-in-class?
Gold Standard will give you the evidence you need to drive change and improvements. High quality…
Improve customer contact performance and delight customers!
Improving contact centre performance is an ongoing challenge. VoiceSage focus on some of the key elements…
ScottishPower must meet Ofgem’s customer service targets
ScottishPower must answer all customer queries promptly, reduce billing backlog and resolve all outstanding Ombudsman complaints…
How Mobile is Transforming Enterprise Customer Experience
Every day more and more business processes are being transformed by mobile. Shopping, purchasing and fulfilment.…
Six tips for putting excellence back into the customer experience
Six tips for putting excellence back into the customer experience Klaas van der Leest, Managing Director,…
It’s all about Customer Service
In May and June of 2014, ‘Which Magazine’ surveyed 3,621 members of the UK public about…
Zendesk Launches Net Promoter Score® Surveys and Unveils Customer Loyalty Trends
Zendesk have launched its built-in Net Promoter Score® (NPS) surveys, allowing organisations to measure customer loyalty…
Widespread dissatisfaction with standard and consistency at UK contact centres
82% of consumers say dealing with contact centres is an unnecessary stress Research by Damovo UK…
National Customer Service Week – Understanding your Customer
As part of National Customer Service Week todays words of wisdom come from Nick Peart Marketing…
Get Ready for Polarised Customer Service
A new survey from Enghouse Interactive, polling the views of more than 2,000 adults across the…
Minimum customer effort will reduce customer complaints
Energy companies are breaking records for the worst customer service according to new figures published by…
Zendesk Expands Enterprise Reach with New Offerings for Large Organisations
Zendesk, Inc. have announced an expansion of its enterprise offering to address the growing need for…
Webhelp UK hosts ‘Star Awards’
Webhelp has celebrated the talent amongst its customer service professionals at a glittering black tie event…
AmicusHorizon receives award for customer service
AmicusHorizon has been recognised for delivering outstanding customer service to its home ownership and leasehold customers.…
TalkTalk Reduces Costs with Nuance
– TalkTalk Reduces Call Centre Costs Dramatically by Creating a More Human Customer Service Conversation with…
Which? Energy companies hit rock bottom for customer service
New Which? research has found the Big Six energy suppliers are among the worst offenders when…