Five ways to make your contact centre more powerful

Five ways to make your contact centre more powerful Consumers expect more from contact centres Simon…

Retaining customers: You don’t know what you got ‘til it’s gone

With this week’s news that none of the ‘Big Six’ energy suppliers answered the phone to…

One size fits no one… Why personal service matters in B2B businesses

One size fits no one… Why personal service matters in B2B businesses – and how you…

Why Good Customer Service is not just for Christmas

Jeremy Payne of Enghouse Interactive looks at “Why Good Customer Service is not just for Christmas”…

Zendesk Introduces Embeddables to Put Customer Service at Forefront of Mobile and Online Experiences

Enables Companies to Easily Embed Self-Service, Ticket Submissions and Live Chat Everywhere in Customer Experiences with…

Have you booked for SOCAPiE’s Annual Conference 2015?

Don’t leave it too late as we close bookings later this month. Book today to ensure…

What customer service challenges will you face in 2015?

It’s that time of year again, we are all starting to plan for the year ahead,…

ING to cut 1700 staff and grow digital investment

Dutch Bank ING is to cut 1700 jobs and spend EUR200 million to simplify and upgrade…

Inside the Minds of Your Customers [Survey Results]

Don’t Miss These Survey Results What do consumers really think about customer service today? How do…

Gold Standard Is your operation best-in-class?

Gold Standard will give you the evidence you need to drive change and improvements. High quality…

Improve customer contact performance and delight customers!

Improving contact centre performance is an ongoing challenge. VoiceSage focus on some of the key elements…

ScottishPower must meet Ofgem’s customer service targets

ScottishPower must answer all customer queries promptly, reduce billing backlog and resolve all outstanding Ombudsman complaints…

How Mobile is Transforming Enterprise Customer Experience

Every day more and more business processes are being transformed by mobile. Shopping, purchasing and fulfilment.…

Six tips for putting excellence back into the customer experience

Six tips for putting excellence back into the customer experience Klaas van der Leest, Managing Director,…

It’s all about Customer Service

In May and June of 2014, ‘Which Magazine’ surveyed 3,621 members of the UK public about…

Zendesk Launches Net Promoter Score® Surveys and Unveils Customer Loyalty Trends

Zendesk have launched its built-in Net Promoter Score® (NPS) surveys, allowing organisations to measure customer loyalty…

Widespread dissatisfaction with standard and consistency at UK contact centres

82% of consumers say dealing with contact centres is an unnecessary stress Research by Damovo UK…

National Customer Service Week – Understanding your Customer

As part of National Customer Service Week todays words of wisdom come from Nick Peart Marketing…

Get Ready for Polarised Customer Service

A new survey from Enghouse Interactive, polling the views of more than 2,000 adults across the…

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