3 ways of successfully making customer service everyone’s job – In this article Michael Cheung of…
Tag: Customer Service
CX Company Launches DigitalCX To Power Personalised Customer Engagement
CX Company Launches DigitalCX To Power Personalised Customer Engagement across Digital Channels Today CX Company announces…
Are Your Customers Calling a Place That Always Knows Their Name?
Are Your Customers Calling a Place That Always Knows Their Name? by Joe Gagnon, SVP &…
Rant & Rave: Orbit launches housing first with real-time customer feedback
Rant & Rave: Orbit Group, one of the UK’s largest housing providers, is launching a real-time…
55% of Customers Can’t Remember Having a Successful Customer Experience
SDL Report confirms that 55% of Customers Can’t Remember Having a Successful Experience [Infographic] The customer…
mplSystems tips to get your customers to love you more
mpl Systems four top tips to get your customers to love you more – From time…
Eptica research finds multichannel customer service not improving
Eptica research finds multichannel customer service not improving within insurance sector – Insurers unable to adequately…
British Gas invests £50m in customer service
British Gas invests £50 million in customer service excellence British Gas have announced a multi-million pound…
Zendesk Partners with Facebook
Zendesk have announced a partnership to power Facebook’s new Businesses on Messenger product enabling businesses for…
mplsystems – 45% of Callers are happy to stay on hold
According to the latest study conducted by global research consultancy TNS, 45% of British consumers are…
Getting on the Front Foot with Proactive Customer Service
Enghouse Interactive – Spring is just around the corner and for many people that’s a chance…
How Customer Service Teams Operate Can Matter More than Industry Comparisons
New Research by Zendesk Finds Four Types of Support Organisations Based on Similarities in Operational Traits…
Transversal and Civica join forces to deliver superior customer support solutions
Transversal and Civica delivering improved digital public services Transversal, the leading provider of knowledge solutions for…
Capita Customer Management Reveal ways to exceed customer expectations
Kathryn Clarke, Managing Consultant at Capita Customer Management, considers current customer expectations when dealing with companies,…
Proactive customer care is key in energy sector, says Aspect
Price drops on energy put emphasis on customer service for Big Six says Aspect. Smaller energy…
Customer Service Technology shunned by Contact Centres
Voice biometrics, gamification and video technology have been hot topics in the contact centre industry in…
Poor customer service is costing companies over £7.7 billion
Businesses need to reduce customer effort to minimise complaints – Customer engagement expert says analytics is…