National Customer Service Week – Understanding your Customer

As part of National Customer Service Week todays words of wisdom come from Nick Peart Marketing…

Get Ready for Polarised Customer Service

A new survey from Enghouse Interactive, polling the views of more than 2,000 adults across the…

Minimum customer effort will reduce customer complaints

Energy companies are breaking records for the worst customer service according to new figures published by…

Zendesk Expands Enterprise Reach with New Offerings for Large Organisations

Zendesk, Inc. have announced an expansion of its enterprise offering to address the growing need for…

Webhelp UK hosts ‘Star Awards’

Webhelp has celebrated the talent amongst its customer service professionals at a glittering black tie event…

AmicusHorizon receives award for customer service

AmicusHorizon has been recognised for delivering outstanding customer service to its home ownership and leasehold customers.…

TalkTalk Reduces Costs with Nuance

 – TalkTalk Reduces Call Centre Costs Dramatically by Creating a More Human Customer Service Conversation with…

Which? Energy companies hit rock bottom for customer service

New Which? research has found the Big Six energy suppliers are among the worst offenders when…

Top tips for creating a better, personalised customer experience

Whether it’s through your customer service, sales or marketing; personalisation isn’t simply adding a customer name…

4net Technologies Named National Champion in European Business Awards

4net Technologies Wins for United Kingdom in Prestigious Awards competition 4net Technologies with its Head Office…

How Much are Missed Telephone Calls Costing your Business?

61% of customers take their business to a competitor due to poor customer service When a…

Financial services brands letting down consumers

Study finds financial services brands risk losing customers with call centre experiences – Nine out of…

Increased Use of Sorry Indicators of Poor Customer Service

Special Report on Behavioural Cues Finds that Politeness Has an Impact on Customer Satisfaction; Overall Global…

Sainsbury’s Bank secure new contact centre location

Sainsbury’s Bank have announced that they will move to a new office complex which will house…

First Utility invests £10m in customer service

First Utility has invested more than £10m to improve its customer service offering. As part of…

4 Key Ways To Improve Customer Service

What is efficient for the contact centre is efficient for the customer. The paradigm shift is…

Banks Must Encourage More Vocal Customers to Avoid the Big Switch

Many consumers don’t communicate with their banks, because they don’t feel they are being heard. Meanwhile,…

New channels are changing customer service

Veronica’s recent blog mentioned that the customer service industry has moved on from a focus on contact…

UK Businesses Losing Over a Third of Customers Due to Poor Service

Service issues costing consumers nearly GBP15 billion a year As a result of poor customer service,…

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