Interactive Intelligence: ‘Putting Your Retail Customers First’ Event

Interactive Intelligence: ‘Putting Your Retail Customers First’ Event – Join Interactive Intelligence at this unique event…

Plusnet Reduce Opening Hours of Sheffield Contact Centre

Plusnet, the mobile and broadband provider, have announced plans to reduce the opening hours of its…

Customer Service Excellence What’s holding you back?

Customer Service Excellence – what’s really holding you back? – article by Amanda Green, Principal consultant…

Videlica Report Highlights Failure to Tackle Call in Queues

Videlica report highlights that keeping customers waiting in phone queues costs UK businesses an estimated £3.7…

Salesforce: Exceptional Customer Service Starts Right Here

The customer service landscape has changed dramatically in recent years with the increase in customers connecting…

NICE Solution Tackles Customer Grievances Head On

Got a Complaint? New NICE Solution Tackles Customer Grievances Head-on to Create Perfect Experiences – By…

“Can we fix it?” When it comes to customer service YES

Which? Survey on best and worst brands for customer service makes clear argument for better self-service…

3 Strategies To Prevent (or Mend) Customer Service Mishaps

3 Strategies To Prevent (or Mend) Customer Service Mishaps – Jonathan Sharp of Britannic Technologies reveals…

Sainsbury’s brings SignVideo to its contact centres

Sainsbury’s brings SignVideo to its contact centres – revolutionising the way deaf British Sign Language (BSL)…

3 Ways of Successfully making Customer Service Everyone’s Job

3 ways of successfully making customer service everyone’s job – In this article Michael Cheung of…

CX Company Launches DigitalCX To Power Personalised Customer Engagement

CX Company Launches DigitalCX To Power Personalised Customer Engagement across Digital Channels Today CX Company announces…

Are Your Customers Calling a Place That Always Knows Their Name?

Are Your Customers Calling a Place That Always Knows Their Name? by Joe Gagnon, SVP &…

Rant & Rave: Orbit launches housing first with real-time customer feedback

Rant & Rave: Orbit Group, one of the UK’s largest housing providers, is launching a real-time…

Eptica Research – Consumers frustrated from brands on digital channels

Eptica research finds that UK and French consumers frustrated by lack of understanding from brands on…

55% of Customers Can’t Remember Having a Successful Customer Experience

SDL Report confirms that 55% of Customers Can’t Remember Having a Successful Experience [Infographic] The customer…

mplSystems tips to get your customers to love you more

mpl Systems four top tips to get your customers to love you more – From time…

Eptica research finds multichannel customer service not improving

Eptica research finds multichannel customer service not improving within insurance sector – Insurers unable to adequately…

British Gas invests £50m in customer service

British Gas invests £50 million in customer service excellence British Gas have announced a multi-million pound…

Zendesk Partners with Facebook

Zendesk have announced a partnership to power Facebook’s new Businesses on Messenger product enabling businesses for…

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