Social media and social customer service are spectator sports; you’ll get the cheers and jeers, the…
Tag: Customer Service
Contact Centre On Hold Annoyance
Contact Centre On Hold biggest annoyance – Britons rank being stuck on hold the biggest annoyance…
BT bring back contact centres
BT to bring back customer service to UK contact centres – BT Consumer has promised to…
Sabio Launch New Digital Checklist for customer engagement
Sabio, the Contact centre technology specialist. identifies six key factors that help to drive successful channel…
Customer Service Vitally Important when renewing Mobile Phone Contracts
Customer Service Vitally Important when renewing Mobile Phone Contracts – Customer service is becoming increasingly important…
Customer Service Trends in 2015
Customer Service Trends in 2015 – Infinit Contact has predicted customer service trends in the contact…
Customer Journeys – Understanding & Improving
Customer Journeys – Understanding & Improving – Paul Brassington of Sabio explains why being aware of a…
UK must address customer service not wait for Ombudsman to complain
UK must address customer service not wait for Ombudsman to complain says Jo Causon, CEO at the…
More Customer Service Jobs; Less Candidate Interest
More Customer Service Jobs; Less Candidate Interest Despite a massive growth in job vacancies, the industry…
Verint Webinars how to improve Customer Service
Throughout August, Verint are delivering 2 interactive webinars on how to improve customer experience. This series…
Delayed Arrival for Customer Service in the Travel Industry
Delayed Arrival for Customer Service in the Travel and Hospitality Industry article by Tim Dreyer of…
Is your contact centre keeping customers happy?
Is your contact centre keeping customers happy? Simon Tooley – CRM Specialist, Orange Business Services –…
UK Customer Satisfaction Index from Institute of Customer Service
UK Businesses failing customers since 2013 buoyed by improvement for Banks, Utilities and Transport according to…
Aspect Software: The multiple personalities in the contact centre
The multiple personalities of customer care: Aspect Software study reveals five wide-ranging company personas in customer…
CallMiner selected by Foxtons to Improve Agent Performance
CallMiner selected by Foxtons to Improve Agent Performance and Customer Service CallMiner, rated first in customer…
Salesforce – Exceptional Customer Service Starts Right Here
The Road to Customer Service Success Starts with Service Cloud WATCH DEMO The customer service landscape…
Ofcom fines EE £1m over complaints handling failures
Ofcom today fined EE £1,000,000 for failing to comply with Ofcom’s rules on handling customer complaints.…