Millennials (those born between 1980 and 2000) grew up just as the internet and more recently…
Tag: Customer Service
Are you listening to your customers and agents?
Are you listening to your customers and agents? Find out how listening to both customers and…
The 8 things millennials want from customer service
The 8 things millennials really want from customer service – Stephen Ball, Senior Vice President of…
New Academy Launched to Boost UK Customer Service Skills
New academy launches to boost UK’s customer service skills – The UK services sector is set…
Multimodal: A New Mindset for Customer Service
Multimodal: A New Mindset for Customer Service – Jason Alley of Interactive Intelligence looks at how…
Customer Service – A New Approach to Tackling Issues
Customer Service – A New Approach to Tackling Issues according to Mary Clarke, CEO, Cognisco Which?’s…
Poor Customer Experience Costs UK brands £234bn in Lost Sales
Poor customer experience costs UK brands £234bn billion a year in lost sales; New report reveals…
Customer Service Emails 1 in 3 companies don’t respond
Customer Service Emails 1 in 3 companies don’t respond – SuperOffice finds that 1 in 3…
Multiple Conversations for Customer Service agents
Are Multiple Conversations Realistic for Customer Service Operators? FM Outsource poses and answers this perplexing question…
Customer Service – Let’s Not lose the Human Touch
Let’s not lose the human touch in customer service Whilst channel choice is important, and is…
Customer Service: Fix a problem on the phone to earn consumer trust
Customer Service – Fix a problem properly on the telephone to earn our trust say 96%…
Customer Satisfaction on the rise according to UKCSI
Customer satisfaction on the rise as organisations respond to changing consumer demands Customer satisfaction in the…
Customer Service among Sectors with Strongest Job Growth in Q4 2015
Customer Service among Sectors with Strongest Job Growth in Q4 2015 CV-Library, the UK’s largest independent…
Customer Service – The Definitive Periodic Table
Customer Service – The Periodic Table according to Trevor Flack, Contact Centre Manager at Spark Response…
Customer Care Is Stuck In The Dark Ages according to Research
Customer Care – iAdvize Research Reveals What UK eCustomers Really Want For Christmas; Customer Care Is…
The pros and cons of survey methods
The pros and cons of survey methods VIRTUATel are unusual in being capable of conducting automated…
Customer Service – Who’s Bottom in the Research?
Customer Service – Telecoms & Local Authorities Bottom in Research. Telecoms firms and local authority services,…
Echo Managed Services work with FT Shortlisted
Echo Managed Services work with Financial Times recognised with esteemed customer service award shortlisting Echo Managed…