Enhance Customer Service Experience Using Self-service by Nidal Kamouni, CEO, PCCI Group The essence of customer…
Tag: Customer Service
No Passwords Next Step in Customer Engagement
Abandoning passwords is a step forward for frictionless customer engagement in banking accordng to Aspect Software…
UK Business Integrating Digital Customer Services
UK Business Increasingly Integrating Digital Customer Services according to research by Avato UK £706 million spent…
What do Millennials Think About Your Customer Service
Keeping Pace with the Modern Customer -Are your customers as happy as they could be? Perhaps…
Customer Acquisition vs Retention and Google Ad Words
Can you guess what is the most expensive keyword bid, in the UK via Google Adwords? Or,…
EE Completes 100% onshoring of their Contact Centres
EE completes 100% onshoring of Contact Centres for customer service for pay monthly customers 100% of…
Battle of the Chat Bots – Early Adopters Will Get Winning Edge
The Battle of the Chat Bots – how early adopters of Bots will get the winning…
Report Shows Clock is Ticking For Banks with Poor Customer Service
Customer service in the retail banking sector has failed to improve over the past year, despite…
Why your Customer Service should be 24/7 explains FMOutsource
Why your Customer Service should be 24/7 The traditional 9-5 opening hours no longer matches the…
16-24 Year Olds are Snubbing Phone for customer service queries
16 to 24-year-olds are snubbing the telephone for customer service queries in the contact centre according…
Revolutionising the Traditional Customer Service Model
Breaking the mould – revolutionising the traditional customer service model – Daniel Bailey, Director of Northern…
Chatbot advises consumers on energy consumption
Oxxio Customers Get Personal Advice from Energy Buddy ‘O’ – Chatbot advises consumers on energy consumption…
Could Bots be the Future of Customer Service asks Webhelp
Could Bots be the Future of Customer Service? Webhelp will explore the future of bots and…
Best and Worst Sectors for Online Customer Service
New research highlights best and worst sectors for online customer service – Utility companies and local…
Why Euro 2016 could expose gaps in your customer services
Why Euro 2016 could expose the gaps in your customer services and how you should be…
Six steps to achieve really poor customer service
Six steps to achieve really poor customer service Daniel Bailey, Director of Northern Europe, Zendesk Customer…
Customer Service of the Year Awards Now Open for Entry
Customer Service of the Year Awards Now Open for Entry – Entry deadline is 31 May…
The Right Customer Service Software Make’s All The Difference
Why using the right customer service software can make all the difference – Alan Weaser of VIRTUATel…