Rebuilding After the covid-19 Pandemic – Patrick Dennis is CEO at Aspect reflects on what businesses…
Tag: COVID-19
Managing Workforce Engagement During COVID-19
Managing workforce engagement during COVID-19 Craig Farley, Head of WEM Consultancy IPI Contact centres have seen…
PCI DSS Compliance when Contact Centre Agents Work Remotely
How to maintain PCI DSS compliance when your contact centre agents are working remotely Danny Cresswell,…
Remote Working – 5 Steps to success with integrated WFM
Remote Working – 5 Steps to success with integrated Workforce Management The COVID-19 pandemic has required…
Guide to Making UC and Cloud Telephony Count
Download Foehn’s Guide to Making UC and Cloud Telephony Count Drawing on real-world experience and business…
Survey Shows Impact of Extended Lockdown on Home Working
New Survey Shows Impact of Extended Lockdown on Home Working With news of the three week…
Combating Challenges In The Contact Centre During COVID-19
Top Tips For Combating Challenges In The Contact Centre During COVID-19 Running a Contact Centre when…
CallMiner Improve Contact Centres Amidst COVID-19
CallMiner Collaborates with Customers to Improve Contact Centre Operations, Performance and Service Amidst COVID-19 Pandemic A growing…
PCI Pal Launch Rapid Remote to Deliver Secure Payment
PCI Pal® launches new capability to deliver secure payment services to businesses and contact centres with…
Noble Systems Offers Help for Contact Centres during COVID-19
Noble Systems Offers Help for Contact Centres with a Quick Transition to Work-from-Home and Employee Engagement…
Non-essential Contact Centre Staff Working During Pandemic
Non-essential contact centre staff are sill working during the COVID-19 pandemic according to new study published…
Fighting the impact of Coronavirus in the Contact Centre
Webinar: ” Fighting the impact of Coronavirus by empowering customers to self-serve” We all need to…
T-NOW From TTEC CX Continuity in Days – Not Weeks
T-NOW, a New Offering from TTEC, Provides COVID-19 Business and Government Continuity and Resiliency Solutions for…
Cirrus Launches FastTrack180 Homeworking Solution
Cirrus launches new FastTrack180 Homeworking solution Market leading Cloud Contact Centre supplier enables businesses to switch…
TSB Adds Smart Agent Connecting Live Contact Centre Agents
TSB has announced that it has added a ‘Smart Agent’ function to its site, enabling customers…
Contact Centres Maintain Human Connections in Crisis
Contact Centres Maintain Human Connections in Times of Crisis In times of crisis, like right now,…
Noetica Help Agents Work from Home During Covid-19
Noetica Helps to Make it Business as Usual for Contact Solutions Agents Now Working from Home…
Homeworking in the Contact Centre Industry During COVID-19
Homeworking in the contact centre industry: why balance will be key in future flexibility COVID-19 has…
Staff Praise Employer’s Actions During Coronavirus Crisis
ResQ Call Centre Staff Praise Their Employer’s Actions During The Coronavirus Crisis – ResQ’s call centre…