South Yorkshire Police Take 40,000 calls in one month
South Yorkshire Police contact centre handle more than 40,000 calls in one month SYP’s contact centre staff at Atlas Court…
COVID-19
Take security seriously when getting back to work
Take security seriously when getting back to work – UK companies are being urged to take security seriously in their…
Checklist: Managing Work-from-Home Contact Centre Agents
White Papers & Guides: Checklist: Managing Work-from-Home Contact Centre Agents As your organisation navigates potential emergency situations that force agents…
Noetica Enable ResQ Contact Centre Agents Work From Home
Noetica’s Human Process Automation and Voice Platform Deployed in a Private Cloud Delivers Flexibility, Scalability and Home-Working for ResQ ResQ and…
How UK Contact Centres are Reacting to the threat of COVID-19
Read the latest Inner Circle Guide to Contact Centre Remote Working Solutions, which contains data on how UK Contact Centres…
Team Engagement: The #1 Strategy to Maintain Motivation
Home working isn’t all it’s cracked up to be! The novelty has worn off and managers need to step up…
Empowering Your Contact Centre During A Time of Instability
Empowering Your Contact Centre During A Time of Instability Scott Budding, Workforce & Process Optimisation Manager at Business Systems UK…
The Green Contact Centre – What it means and matters
Building a greener contact centre – What it means and why it matters today by Jeremy Payne, VP of Product…
Contact centres stay secure with CallGuard & ChatGuard
Contact centres stay secure with Eckoh’s CallGuard Remote and ChatGuard Contact centres that take payments and are using home-working agents…
Barking & Dagenham Council Move Contact Centre to the Cloud
Support for Citizens: Barking and Dagenham Council Moves Entire Contact Centre to the Cloud for Remote Working with 8×8 During…
Workforce Planning When There’s a Global Pandemic
Workforce Planning When There’s a Global Pandemic – Aspect partner, Call Design, shares insight regarding how to get the most…
TTEC Hiring Over 3,500 Remote Contact Centre Agents in UK
TTEC Hiring Over 3,500 Remote Contact Centre Agents in the United Kingdom TTEC expanding its award-winning remote workforce programme to…
Will Customer Service & Experience be changed by COVID-19?
How will the future of Customer Service & Experience be forever changed by COVID-19? In the past 8 weeks the…
IMImobile enables remote working for contact centre agents
IMImobile enables remote working for contact centres amid pandemic Public sector clients including local councils and NHS trusts have rapidly…
Why now is the Time of the Contact Centre Chatbot
Why now is the time of the contact centre chatbot By Steve Murray, Solutions Director, IPI The effects of the…
The Inner Circle Guide to Contact Centre Remote Working
Research: The Inner Circle Guide to Contact Centre Remote Working Solutions The Inner Circle Guides are a series of analyst…
Homeworking in the Contact Centre Industry During COVID-19
Content Guru White Paper: Homeworking in the Contact Centre Industry During COVID-19 The world is adapting to homeworking, and some…
Contact Centres after COVID-19 – No Longer Business As Usual
Contact Centres after Covid-19 – No Longer Business As Usual Edmund Ovington, VP Global Channel & Alliances at Unbabel The…
Homeworking During COVID-19: A New World of Work
Homeworking During COVID-19: A New World of Work. Steve Mosser , Group CEO at Sensée discuesss So, amidst the chaos…