COVID-19 – Rebuilding Business After the Pandemic
Rebuilding After the covid-19 Pandemic – Patrick Dennis is CEO at Aspect reflects on what businesses and contact centre should…
COVID-19
Managing Workforce Engagement During COVID-19
Managing workforce engagement during COVID-19 Craig Farley, Head of WEM Consultancy IPI Contact centres have seen numerous changes in response…
PCI DSS Compliance when Contact Centre Agents Work Remotely
How to maintain PCI DSS compliance when your contact centre agents are working remotely Danny Cresswell, Chief Sales Officer at…
Remote Working – 5 Steps to success with integrated WFM
Remote Working – 5 Steps to success with integrated Workforce Management The COVID-19 pandemic has required many business leaders to…
Guide to Making UC and Cloud Telephony Count
Download Foehn’s Guide to Making UC and Cloud Telephony Count Drawing on real-world experience and business outcomes from leading practitioners…
Survey Shows Impact of Extended Lockdown on Home Working
New Survey Shows Impact of Extended Lockdown on Home Working With news of the three week lockdown extension, a new…
Combating Challenges In The Contact Centre During COVID-19
Top Tips For Combating Challenges In The Contact Centre During COVID-19 Running a Contact Centre when some of your team…
CallMiner Improve Contact Centres Amidst COVID-19
CallMiner Collaborates with Customers to Improve Contact Centre Operations, Performance and Service Amidst COVID-19 Pandemic A growing number of CallMiner customers…
PCI Pal Launch Rapid Remote to Deliver Secure Payment
PCI Pal® launches new capability to deliver secure payment services to businesses and contact centres with home and remote workers…
Noble Systems Offers Help for Contact Centres during COVID-19
Noble Systems Offers Help for Contact Centres with a Quick Transition to Work-from-Home and Employee Engagement Tools during COVID-19 pandemic…
Non-essential Contact Centre Staff Working During Pandemic
Non-essential contact centre staff are sill working during the COVID-19 pandemic according to new study published by Professor Philip Taylor…
Fighting the impact of Coronavirus in the Contact Centre
Webinar: ” Fighting the impact of Coronavirus by empowering customers to self-serve” We all need to support each other right…
T-NOW From TTEC CX Continuity in Days – Not Weeks
T-NOW, a New Offering from TTEC, Provides COVID-19 Business and Government Continuity and Resiliency Solutions for CX Leaders TTEC Holdings,…
Cirrus Launches FastTrack180 Homeworking Solution
Cirrus launches new FastTrack180 Homeworking solution Market leading Cloud Contact Centre supplier enables businesses to switch rapidly to a full…
TSB Adds Smart Agent Connecting Live Contact Centre Agents
TSB has announced that it has added a ‘Smart Agent’ function to its site, enabling customers to ask a chatbot…
Contact Centres Maintain Human Connections in Crisis
Contact Centres Maintain Human Connections in Times of Crisis In times of crisis, like right now, people are naturally anxious.…
Noetica Help Agents Work from Home During Covid-19
Noetica Helps to Make it Business as Usual for Contact Solutions Agents Now Working from Home During Coronavirus Pandemic Contact…
Homeworking in the Contact Centre Industry During COVID-19
Homeworking in the contact centre industry: why balance will be key in future flexibility COVID-19 has even more businesses talking…
Staff Praise Employer’s Actions During Coronavirus Crisis
ResQ Call Centre Staff Praise Their Employer’s Actions During The Coronavirus Crisis – ResQ’s call centre in Hull is empty…