Kuoni Sets Up New Contact Centre to Help Customers
Kuoni sets up new contact centre to help customers with their travel plans Luxury travel company Kuoni has today launched…
COVID-19
Britannic Technologies Launch Free INBOX Software & Support
Britannic Technologies Launch Free INBOX Software & Support during COVID-19 Pandemic Britannic Technologies, have announced they will be offering free…
CoronaBot is here to help – First Aid for Contact Centres
CoronaBot is here to help First aid for companies and contact centres in challenging times FREE and available NOW At…
Manage Remote Contact Centre Agents During COVID-19
How To Manage Remote Contact Centre Agents During the COVID-19 Outbreak As the nation reacts to contain the virus, organisations…
Contact Centre: Work From Home Best Practices
Contact Centre: Work From Home Best Practices: With measures around COVID-19 globally escalating, organisations are required to balance employee safety…
Call Deflection: Keep Customers & Agents Sane in Peak Periods
Call deflection: how to keep your customers and keep your contact centre agents sane in peak periods Cathal McGloin, CEO…
More than 1m People Use NHS 111 For Coronavirus Advice
More than one million people use NHS 111 online to get quick advice about coronavirus The Public have benefited from…
Serenova CxEngage Contact Centre Work from Home
Serenova Announces CxEngage Rapid Response Programme to Accelerate Contact Centre Work-from-Home Deployments Within 48 Hours Most contact centres unprepared to…
Sytel Cloud Contact Centre Enables Home Working
Sytel is introducing a plan immediately to help contact centres enable their agents to work from home during the COVID-19…
CXone@home Enables Contact Centre Staff Work From Home
NICE Launches CXone@home to Enable Immediate Contact Centre Transition to Work-From-Home in Response to COVID-19 NICE have announced CXone@home, a…
Call and Contact Centre EXPO 2020 Rescheduled
Call and Contact Centre EXPO 2020 Rescheduled for 15th & 16th September 2020 due to Increase in International Travel Restrictions.…
Be Mindful of Scammers During COVID-19 Crisis
Be mindful of phone scammers during COVID-19 crisis – Debbie Bicker from SVL today issued a strong warning to people…
Sensée Create Tech To Deploy Contact Centre Workers At Home
Sensée creates technology ecosystem for businesses to easily deploy contact centre workers at home Homeworking specialist Sensée has launched CloudWorks™,…
Expert offers help to Contact Centres preparing for COVID-19
Planning expert offers help to Contact Centres preparing for COVID-19 Contingency Planning expert Richard Abdy has offered his support to…