Expert offers help to Contact Centres preparing for COVID-19

Planning expert offers help to Contact Centres preparing for COVID-19

Contingency Planning expert Richard Abdy has offered his support to Contact Centres planning for COVID-19

Richard said, “I am willing to help and hope others are too”

“Whilst people decide whether to consider this a pandemic situation, I bet many of my closest connections are thinking more along the lines of having a resource plan in place for their organisation.

I’ve also had a couple of conversations already this morning which have made me think less selfishly and think about how I can help my Contact Centre connections. I know having worked for an ambulance service that this uncertainty on the back of winter pressures will be adding to already high stress levels.

Likewise, many of our customers at SVL are emergency services and we wish you well during this time. Beyond this though, have you thought how you would be impacted if you had an outbreak in your contact centre?

I don’t want to cause unnecessary alarm or panic, but if a Hotel can be put in lock down, who is to say that one of our major Contact Centres won’t end up in the same situation? I’m not here to scare monger, but hopefully alert people who not already thinking about this topic.

I’d like to offer my experience in Contingency Planning to any Contact Centre that needs my help. Even if you want to just have a quick phone call to talk through your initial concerns I’d be delighted to help.

Contact me on – Email if you are concerned and we can have a chat”


Additional Information

SVL Business Solutions is based in East Kilbride for over 50 years, providing Voice Recording Software to the Contact Centre Industry.

Richard Abdy is highly experienced award winning leader, workforce management and optimisation consultant and strategic analyst with over 20 years senior operational experience. Vast knowledge regarding Employee Engagement strategies, structures and systems within contact centres, field operations and back office environments.
SVL has over 40 staff.

For additional information on SVL View their Company Profile