It’s more important than ever for providers to get the balance right between secure authentication and…
Tag: Contact Centre
It’s a New Era of Customer Service after the Pandemic
A New Era of Customer Service after the Pandemic – Eric Leboeuf, Director of Strategic Channel…
Talkdesk Mobile App the Smart Way for Contact Centres CX
New Talkdesk Mobile Apps Give Contact Centres a Smarter Way to Meet Customer Expectations While Agents…
NICE Achieves Perfect Scores for WFM in DMG Report
NICE Achieves Perfect Scores for Overall Vendor Satisfaction and Product Innovation in Workforce Management in DMG…
PCI Pal & Five9 Partner to Provide Secure Payments
PCI Pal partners with Five9 to provide secure payments on the Five9 CX Marketplace PCI Pal…
72% of Customer Service Managers have or Plan to Add Gig Talent
Going Gig: 72% of customer service managers have added or plan to add gig talent in…
The Impact of COVID Pandemic on Digital transformation
Impact of COVID on digital transformation plans greater in local government than the NHS Last year,…
Sabio Announces Expanded Partnership with Google Cloud & Twilio
Sabio Group announces expanded partnership with Google Cloud and Twilio Sabio Group, the digital customer experience…
ResQ Finalists at UK National Contact Centre Awards
ResQ, the UK’s leading outsourced contact centre specialists, has announced it has become Finalists for this…
PCI DSS Matters (and ensure your contact centre is compliant)
Why PCI DSS matters (and what you can do to protect your contact centre by ensuring…
AI Brings Jobs – Not Killing Contact Centre Jobs
Why AI will bring about job enabling, not job killing in the contact centre according to…
Sabio Group Named EMEA ‘Cloud Partner of the Year’
Sabio Group, the digital customer experience (CX) transformation specialist, has been named EMEA ‘Cloud Partner of…
IPI Outfits Boden with the Latest Cloud Technology
Contact Centre Case Study: IPI Outfits Boden with the Latest Cloud contact centre Technology The Challenge…
What Are the Biggest Obstacles Faced in Contact Centres?
What Are the Biggest Obstacles Faced in Call Centres – And What Are the Solutions? Nigel…
AGA Appoints Maintel for Cloud Contact Centre Solution
AGA Rangemaster appoints Maintel to deliver a new cloud-based unified communications solution AGA Rangemaster, the iconic…
UK National Contact Centre Awards 2022 Finalists Announced
Finalists of the UK National Contact Centre Awards 2022 announced as tickets for Awards Night at…
Five9 Official Contact Centre Software Partner of European Tour group
Five9 becomes Official Customer Contact Centre Software Partner of the European Tour group The European Tour…
Self-Service More Popular than Calling Contact Centres
New research: digital self-service now more popular than calling customer service via a contact centre 60%…
4 Ways to Deliver Personalised Digital Customer Service
4 Ways to Deliver Personalised Digital Customer Service – As more customer interactions go digital, there’s…