Capita signs seven-year outsource contact centre contract extension with freenet AG The contract will see Capita’s…
Tag: Contact Centre
Auto Windscreens Achieves High Score in Benchmarking
Auto Windscreens is one of highest scoring organisations in business benchmarking surveys by The Institute of…
Calabrio Appoints Kevin M. Jones as CEO to Lead Company
Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of…
Awards Programme Recognises UK Contact Centre Talent
The leading awards programme that recognises contact centre talent in the UK, the UK National Contact…
Britannic & 8×8 Help Plus Dane Housing Improve CX
Britannic and 8×8 help Plus Dane Housing Improve Customer Experience in their contact centre Connecting agents…
Company Profile: ContactBabel
ContactBabel is the leading analyst firm for the contact centre industry. If you have a question…
Are Contact Centres Missing Out on Tasty Customer Data?
Beware Skinny Sweet Shop Owners – Are Contact Centres Missing Out on Tasty Customer Data? Contact…
Company Profile: Content Guru
Content Guru, is a leader in cloud communications and supplies mission critical Customer Engagement and Experience…
Ways to Pay in 2023 – Encoded’s Top Five Payment Predictions
Ways to pay in 2023 – Encoded’s top five payment predictions in business and contact centres…
The Future Role of AI in the Contact Centre
The Future Role of AI in the Contact Centre- By Martin Taylor, Co-founder and Deputy CEO,…
Company Profile: Encoded
Encoded is a leading UK Payment Service Provider and pioneer of new and innovative secure payment…
Company Profile: Five9
Five9 empowers organisations to create hyper-personalised and effortless AI-driven customer experiences that deliver better business outcomes.…
Company Profile: FourNet
FourNet is one of the fastest-growing privately owned technology companies in the UK and its newly…
CallMiner: Your 2023 CX Predictions Report – Download NOW
Your 2023 CX Predictions Report for contact centres from CallMiner Download NOW Forrester foresees this year…
Company Profile: IPI
IPI is the UK’s leading digital contact centre specialist, focused on creating intelligent and innovative contact…
Webhelp Appointment New MD Client Solutions
Contact centre outsource Webhelp expands Leadership Team further with Appointment of new MD Client Solutions, Samantha…
Company Profile: Medallia
Medallia is the global leader in customer and employee experience, trusted by the world’s most iconic…
Company Profile: Netcall Technologies
Over 600 organisations in financial services, insurance, local government and healthcare use Netcall’s Liberty platform to…
Contact Centres Failing to Grasp Customer Interaction Needs
New research shows organisations are failing to grasp customer interaction needs – Over 70% of UK…