How can you improve contact centre call quality monitoring without spending all of your time listening…
Tag: Contact Centre
Why the Cloud changes the game for small contact centres
Why the Cloud changes the game for small contact centres – Jason Roos, Chief Executive Officer,…
Mothercare improve customer service thanks to Transversal
The Challenge Improve customer services across Mothercare’s key three sales channels – the web, contact centre…
Stop treating the back office as an after thought
Back office is critical to successful customer relationships and yet UK businesses are not measuring performance…
Nigel Baker appointed Managing Director of Echo Managed Services
Echo Managed Services, one of the leading providers of outsourced contact management services, has appointed Nigel…
Contact Centre Homeworking – Is it time to think again?
Contact Centre Homeworking – Klaas van der Leest, UK Managing Director, Intelecom outlines five reasons why…
‘m too busy on other things to write this weeks newsletter……
Thursday is typically the day when I go into a darkened room to write the weekly…
EE announce Londonderry as site for new contact centre
EE has revealed Londonderry/Derry in Northern Ireland as the location for its new customer service centre…
Firstsource & BSkyB Partnership wins Outsourcing Excellence Award 2014
Firstsource Solutions has won the Outsourcing Centre’s Outsourcing Excellence Award 2014 for Best Partnership with its…
Think Money Group turns to Sabio
Sabio to deliver further value with Avaya communications platform upgrade, an enhanced self-service solution, SIP-enabled IP…
Enghouse Interactive Releases Version 9.0 of its Enterprise Contact Centre
Product Updates focus on enhancing collaboration, operational efficiencies, and reducing cost of ownership Enghouse Interactive have…
Interactive Intelligence to Acquire OrgSpan
Interactive Intelligence Group Inc. has entered into a letter of intent to acquire OrgSpan Inc., a…
AmicusHorizon’s contact centre takes calls for Sport Relief
Housing Association AmicusHorizon’s contact centre played a part in raising £51 million for Sport Relief on…
Amey invites their customers to ‘Rant & Rave’
Leading service provider Amey has become the first supply company in the utility sector to employ…
Noble Systems Launch Noble® for Sales Cloud Fast Start
Noble Systems have announced the launch of its Noble® for Sales Cloud Fast Start solution. Noble…
Domestic & General appoint new contact centre manager – Shirley Cuffe
Domestic and General has appointed a new contact centre manager to join its Nottingham team. Shirley…
What’s Special About The Cloud For Contact Centres?
Considering the cloud for your contact centre technology is far more than selecting whether you want…
Please Press 1 to work with SOH to improve phone automated service
Expert in service communications SOH have announced that it is working with consumer champion Nigel Clarke…
Agents are your company’s most important brand ambassadors
The role of the contact centre as brand ambassador is often overlooked; reality is that marketing…