Cloud Based Contact Centre Infrastructure Market Report 2015-2016 Research and Markets have announced the addition of…
Tag: Cloud
Content Guru Named Contact Centre as a Service Challenger
Content Guru has been named a 2015 Contact Centre as a Service (CCaaS), Western Europe Challenger…
Ultracomms Response to VAT on Cloud-Based Services
Ultracomms response to HMRC ruling – VAT on cloud-based services Ultracomms, Europe’s first cloud contact centre…
Interactive Intelligence Wins Innovation Contact Centre Award
Interactive Intelligence Wins Ventana Technology Innovation Contact Centre Award Ventana Research recognizes the PureCloud℠ platform for…
Syntec contract wins for cloud systems
Syntec contract wins for integrated cloud contact centre systems – Syntec has enjoyed a record period…
Contact Centre Compliance Integration
Contact Centre Compliance Integration gives Syntec the edge in Cloud Contact Centre systems Leading contact centre…
Aspect Software talks DIY at Customer Contact Expo
Aspect Software talks DIY when it comes to customer service and enlists Edwardian Group London and…
Future of Customer Service and Cloud-Based Contact Centres
Future of Customer Service and Cloud-Based Contact Centres – Intelecom takes a look at Forrester’s highlighted…
Ormuco Select MigSolv as UK Data Centre Partner
Ormuco, today announces it has chosen MigSolv as its UK data centre partner. The partnership will…
Aspect Software Announces Enhancements to Zipwire
Aspect Software announces agent experience enhancements to Zipwire, the company’s cloud contact centre solution Aspect Software,…
Interactive Intelligence Named Cloud Market Leader
Interactive Intelligence, a global provider of software and cloud services for customer engagement, unified communications and…
Contact Centre Cloud and Hosted Contact Centre what’s the difference?
Contact Centre Cloud and Hosted Contact Centre what’s the Difference? In this article Sonia Rabone of…
Travis Perkins creates virtual contact centre in the cloud
Travis Perkins creates virtual contact centre in the cloud to transform service operations – Travis Perkins,…
Loan Science Optimises Noble Systems Technology
Loan Science Optimises Contact Programmes with Noble Systems Technology Noble Systems, a global leader in unified…
Interactive Intelligence Second-Quarter and Six Months Financial Results 2015
Interactive Intelligence Reports 2015 Second-Quarter and Six Months Financial Results Total and recurring revenues up 21…
Frost & Sullivan Steers Buyers of Contact Centre Services toward Best-fit Options
Migrating communications systems to the cloud has been one of the dominant trends in the European…
How to Select a Cloud Contact Centre Solution
Seven Questions to Ask Before Selecting a Cloud Contact Centre Solution Be honest: When was the…
From on-premise to Cloud: Six things you need to consider
Martin Taylor, Director, at Content Guru looks at the 6 key things that you should consider…
Salesforce – Exceptional Customer Service Starts Right Here
The Road to Customer Service Success Starts with Service Cloud WATCH DEMO The customer service landscape…