Content Guru has been included as a G-Cloud 7 supplier for its suite of multi-channel Cloud…
Tag: Cloud
Interactive Intelligence Launch Enhanced Partner Programme
Interactive Intelligence Launch Enhanced Global Partner Programme – Changes include new systems integrator and telco/carrier programmes;…
Content Guru Featured in DMG Consulting Cloud Report
Content Guru has been profiled in DMG Consulting’s 2015-2016 Cloud-Based Contact Centre Infrastructure Market Report, as…
Black Friday – What does this mean for Contact Centres?
In 2014, UK Black Friday sales generated five times more revenue than an average shopping day.…
DTMF and the Cloud in Contact Centres
The Art of the Possible: DTMF and the Cloud in Contact Centres – Mashud Ahmed, Integration…
Cloud Based Contact Centre Infrastructure Market Report
Cloud Based Contact Centre Infrastructure Market Report 2015-2016 Research and Markets have announced the addition of…
Content Guru Named Contact Centre as a Service Challenger
Content Guru has been named a 2015 Contact Centre as a Service (CCaaS), Western Europe Challenger…
Ultracomms Response to VAT on Cloud-Based Services
Ultracomms response to HMRC ruling – VAT on cloud-based services Ultracomms, Europe’s first cloud contact centre…
Interactive Intelligence Wins Innovation Contact Centre Award
Interactive Intelligence Wins Ventana Technology Innovation Contact Centre Award Ventana Research recognizes the PureCloud℠ platform for…
Syntec contract wins for cloud systems
Syntec contract wins for integrated cloud contact centre systems – Syntec has enjoyed a record period…
Contact Centre Compliance Integration
Contact Centre Compliance Integration gives Syntec the edge in Cloud Contact Centre systems Leading contact centre…
Aspect Software talks DIY at Customer Contact Expo
Aspect Software talks DIY when it comes to customer service and enlists Edwardian Group London and…
Future of Customer Service and Cloud-Based Contact Centres
Future of Customer Service and Cloud-Based Contact Centres – Intelecom takes a look at Forrester’s highlighted…
Ormuco Select MigSolv as UK Data Centre Partner
Ormuco, today announces it has chosen MigSolv as its UK data centre partner. The partnership will…
Aspect Software Announces Enhancements to Zipwire
Aspect Software announces agent experience enhancements to Zipwire, the company’s cloud contact centre solution Aspect Software,…
Interactive Intelligence Named Cloud Market Leader
Interactive Intelligence, a global provider of software and cloud services for customer engagement, unified communications and…
Contact Centre Cloud and Hosted Contact Centre what’s the difference?
Contact Centre Cloud and Hosted Contact Centre what’s the Difference? In this article Sonia Rabone of…
Travis Perkins creates virtual contact centre in the cloud
Travis Perkins creates virtual contact centre in the cloud to transform service operations – Travis Perkins,…
Loan Science Optimises Noble Systems Technology
Loan Science Optimises Contact Programmes with Noble Systems Technology Noble Systems, a global leader in unified…