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Tag: Cloud
NICE Acquires inContact, Revolutionising the Customer Service Market
NICE Acquires inContact, Revolutionising the Customer Service Market; As one company, the two leaders form the…
Content Guru Banks Stadsbank Oost Nederland
Leading Dutch municipal bank, Stadsbank Oost Nederland, a leading Dutch municipal bank, has chosen Content Guru’s…
The Future’s Bright – The Future’s Cloud according to CIF
Cloud fundamental to Digital Transformation strategies – 72 per cent of organisations are expected to roll…
What’s the Next big thing in Cloud Contact Centres?
What’s Next with Cloud Contact Centres? asks Enghouse Interactive Like many other sectors, the contact centre…
Intelecom adds softphone capability to cloud-based solution
Intelecom adds softphone capability to the latest release of its cloud-based contact centre solution to build…
Aspect Software announces new Zipwire enhancements
Aspect Software announces new Zipwire enhancements including omni-channel reporting, integration with ZenDesk, Oracle RightNow – Zipwire…
Content Guru Wins Queen’s Award for Innovation
Content Guru has been awarded a Queen’s Award for Enterprise for its storm® CONTACT™ cloud contact…
Sweden creates countrywide contact centre using cloud
Sweden creates a countrywide contact centre using cloud based technology from Intelecom Sweden is the first…
Interactive Intelligence Reports Latest PureCloud Milestones
Interactive Intelligence Reports Latest PureCloud Milestones – PureCloud gains traction with innovative new features and fast-growing…
Capita & Avaya Provide Cloud Based Contact Centre Services
Capita partners with Avaya to provide cloud-based contact centre services Capita Collaboration Technologies, part of Capita…
Interactive Intelligence Achieves Advanced Technology Partner Status
Interactive Intelligence Achieves Advanced Technology Partner Status in AWS Partner Network Amazon Web Services (AWS) has…
Interactive Intelligence Reports Rapid Growth of Cloud Business
Interactive Intelligence Builds Momentum with More Than 80 Customer Deployments at Fortune 500 Companies – Company…
Cloud Based Contact Centre Market Set To Grow By Half
Cloud based contact centre market set to grow by half, suggests new research from Cloud Industry…
Open Doors controls relationship management costs
Open Doors controls relationship management costs with the cloud – Christian philanthropy organisation goes live with…
Why cloud will be the Key for contact centres in 2016
Why the cloud will be the key for contact centres in 2016. Sarah Quennell, Director of…
The Cloud isn’t Just for Christmas says Bibi Bajwa of Ormuco
The Cloud isn’t Just for Christmas says Bibi Bajwa of cloud services provider Ormuco The lead-up…
Cloud Contact Centre without Compromise – Sabio Event
Cloud Contact Centre without Compromise. Sabio’s OnDemand event, Thursday 28th January With all the hype surrounding…
Cloud Contact Centre Market 2015 Global Forecasts
Cloud Contact Centre Market 2015 – Global Forecast to 2020 for the $14.71 Billion Industry Research…