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Tag: Call Centre
eGain Knowledge Hub Receives ServiceNow Certification
eGain Knowledge Hub receives ServiceNow Built on Now certification -Top-rated knowledge management solution integrates with ServiceNow…
Banishing Complexity – 5 ways to Turn Theory into Practice
Banishing Complexity – 5 ways to Turn Theory into Practice- Ross Daniels at Calabrio shares his…
NICE Google Partnership CXone to Chrome Enterprise
NICE Expands Partnership with Google, Adding CXone to the Chrome Enterprise Recommended Programme NICE announces CXone…
Why 2021 was the Catalyst for Change in Contact Centres
A year to build on: why 2021 was the catalyst for change in contact centres Marco…
Babble Awarded Five9 Contact Centre Partner of the Year
Babble awarded Five9 Contact Centre Partner of the Year for the third consecutive year Babble’s market-leading…
Calabrio Releases Performance Coaching to Facilitate Agent Success
Calabrio Releases New Performance Coaching to Facilitate Agent Success and Customer Service Excellence – Performance Coaching…
Content Guru and FourNet Join Forces In New Partnership
Contact centre and customer experience technology leader, Content Guru, today announced its new partnership with FourNet,…
Planning for the Contact Centre Year Ahead
Planning for the contact centre year ahead As the planning cycle moves into full swing, SVL’s…
Wealthify Creates Richer Customer Interactions
Wealthify Creates Richer Customer Interactions with Talkdesk Contact Centre Solution Award-winning UK online investment service leverages…
Customer Experience – 2022 Trends to Look Out For
Customer Experience – 2022 Trends to Look Out For – Neil Titcomb, MD UKI at Odigo…
Pindrop & Five9 Fraud Protection for Contact Centres
Pindrop and Five9 Partner to Provide Greater Access to Authentication and Fraud Protection for Five9 Customers…
Digital First: The Future of Card Payments in Contact Centres
Digital First: The Future of Card Payments – Contact centres are complex places at the best…
ResQ Announce New Business Development Director
ResQ, the leading outsourced contact centre specialist, has announced the appointment of Clive Burnham as Business…
Affinity Water Keeps Customer Conversations Flowing
Affinity Waters Keeps their Contact Centre Customer Conversations Flowing with Chatbots and Automation from Webio Affinity…
Contact Centre Operations: Keep it Simple, Keep it Human
Contact Centre Operations: Keep it Simple – Keep it Human Running a contact centre today is…
Infobip appoints Bobby White as Head of Marketing, Europe
Infobip appoints Bobby White as Head of Marketing, Europe Infobip, the global communications provider, has announced Bobby White…
Secure Omni-Channel Payments in a Post-Pandemic World
This research updates CardEasy’s 2018 white paper De-scoping from PCI DSS in Contact Centres by reviewing…
Senior Appointments at CC33 Sheffield Contact Centre
Sheffield contact centre CC33 go from strength to strength with four senior appointments CC33 is pleased…