Moving your Contact Centre to the Cloud? What’s on offer?

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Medallia Names Joe Tyrrell Chief Executive Officer

Medallia Names Joe Tyrrell Chief Executive Officer – Leslie Stretch retiring and remaining as a Medallia…

97% of Phone Interactions Fail Proposed Regulations

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Webhelp Appoints Industry Veteran Benjamin Faes UK CEO

Webhelp, a leading global customer experience BPO player, today announces the appointment of Benjamin Faes as…

Jabra Announces the Next-Gen Professional Speakerphones

Jabra announces the next-gen professional speakerphones with the Speak2 Range that make hybrid life sound better…

Consumers Frustrated as Customer Service is Neglected

Consumers left frustrated as customer service is neglected by companies – Nearly half (42%) of Brits…

UK Contact Centre Decision-Makers’ Guide

UK Contact Centre Decision-Makers’ Guide – The 2023 annual ContactBabel Guide sponsored by Odigo If you…

Your Call is Important to us… Is it Really?

Readers of these blogs would have noted that on occasions I walk a fine line between…

Does Your Contact Centre Tech Measure Up?

Does Your Contact Centre Tech Measure Up? – Industry report shows why workforce engagement management matters…

NICE Leader in SPARK Matrix for Contact Centre as a Service

NICE Named the Technology Leader in 2022 SPARK MatrixTM for Contact Centre as a Service (CCaaS)…

Medallia Experience Orchestration – Omnichannel Customer Insights

Medallia Experience Orchestration allows companies to use omnichannel customer insights to personalise engagement within contact centres…

3 Ways to Make Contact Centre Agents More Impactful

Global Research Reveals 3 Ways to Make UK Contact Centre Agents More Impactful Hybrid working and…

Infobip Ranked Leading CPaaS Vendor by Juniper Research 

Global cloud communications platform Infobip has been ranked as the number one Communications Platform as a…

Chubb Celebrates Contact Centre Response Rates with Video

Chubb celebrates industry-breaking contact centre response rates with launch of new video Chubb, the UK’s leading…

Wilko Set to Outsource Contact Centre to South Africa

High Street retailer Wilko is set to outsource their Worksop based Contact Centre to South Africa…

The Exchange Returns – 19 Award-Winning Stories!

The Exchange returns with 19 award-winning stories to tell! The full agenda of this years’ European…

Content Guru Extends Conversational AI Capabilities To Digital Channels

Content Guru Extends Conversational AI Capabilities To Digital Channels Content Guru, Europe’s leading cloud contact centre…

Outbound Calling – What you really need to know

Outbound calling from your contact centre – things you really need to know before, during and…

How Local Government is Weathering the Storm

The future lies in low code: How local government is weathering the storm Mark Gannon, Director…

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