Only two in five contact centre agents are supported by AI, robotics or chatbots, says CCA…
Tag: Call Centre
Growing Prevalence of “Conversational Everything”
New research from Infobip reveals the growing prevalence of “conversational everything” for customer communications » Infobip…
NICE Surpasses Milestone of 1 Million Agents on CXone
NICE Surpasses Milestone of 1 Million Contact Centre Agents on CXone NICE have announced that CXone,…
60% of Brands Struggle with Ineffective AI for Customer Service
Sprinklr Study Finds 60% of Brands Struggle with Ineffective AI for Customer Service within the contact…
Ascensos Continues Contact Centre Outsource Expansion
Ascensos is continuing its international contact centre expansion with the announcement of a new base in…
Enjoy a Slice of Customer Data Analytics Pi (e)
Enjoy a Slice of Customer Data Analytics Pi (e) There is an infinite amount of data…
How Data Powers CX Delivery for Contact Centre Advisors
Making your contact centre data work – How data powers excellent CX delivery for contact centre…
Vonage Wins Best CX Solution in CX Awards 2023
Vonage Wins Best CX Solution in CX Awards for Conversational Commerce Vonage, a global leader in…
Noetica Once Again a Contact Centre Experience Finalist
Noetica Once Again a Contact Centre Experience Finalist for the UK National Innovation Awards Noetica –…
Salesforce Einstein GPT; Beginning of AI’s ‘Productivity Wave’?
Salesforce Launch Einstein GPT; Is this the beginning of AI’s long-awaited ‘Productivity Wave’ in the contact…
Migrating to the Cloud? Be prepared to evolve your business…
About to begin your cloud migration journey? Be prepared to evolve your contact centre business… Derek…
Darlington BC Secures Contact Centre Payments with PCI Pal
Darlington Borough Council secures contact centre payments with PCI Pal PCI Pal Agent Assist delivers PCI…
Noetica Announce Attendance at BIBA Conference 2023
Noetica Brings 20-Years’ Experience Serving Contact Centres in the UK Insurance Industry to BIBA 2023 Noetica…
Echo Managed Services achieves ServiceMark from ICS
Echo Managed Services achieves ServiceMark re-accreditation from the ICS for their outsourced contact centres. Specialist customer…
Practical Improvements to Customer Support Outcomes
Consumer Duty: making practical improvements to customer support outcomes within the contact centre – Adrian Harvey,…
How will ChatGPT transform customer service
How will ChatGPT transform customer service Jennifer Lee, Chief Operating Officer at Intradiem discusses The advent…
4 Steps to Increase the ROI of Your Call Recording Software
4 Steps to Increase the ROI of Your Call Recording Software in your contact centre –…
Leeds Building Society to Expand Customer Service Team
Leeds Building Society to Expand Award-Winning Customer Service Team At the end of last year the…